AUTONOMOUS PHONE CONCIERGE
FOR $10M+ REVENUE HOTEL GROUP
AND PMS COMPANIES
Reservations | Reception | Sales
Reservations:
Automatic bookings in the PMS and/or booking engine and/or Channel Manager. Made instantly during the conversation.
Automatic booking confirmation sent to the guest via SMS with a link for secure online payment (Fiserv (Polcard), Elavon, Stripe).
Reception:
Conducting conversations according to the hotel’s established standards. Consistent quality.
Up to 100% of calls answered.
We are integrated with over 200 channels: PMS, RMS, CRS, GDS and BE.
High-quality conversation and personalized contact. At the start of each call, the system checks the caller’s phone number in the PMS database and retrieves information about their history and preferences.
Ability to integrate with any applications, systems, and websites via API. Fetching current data, e.g., weather, Baltic Sea temperature, algae levels, number of open ski slopes. Everything guests inquire about.
Ability to book tours, transfers, tables at selected restaurants, and other attractions – direct integration with partners.
Sales:
A real alternative to OTAs, reducing distribution costs by 20%.
Up-selling and cross-selling according to hotel standards.
Ongoing reports, analyses of the effectiveness of reservation call scenarios.
Utilize the saved time from reservation calls for effective management of room availability, pricing, up-selling, and guest review analysis.
Our AI continuously adapts and grows with your business, always ready for what’s next
Step by step guide on how the cooperation unfolds:
Step 1
First Contact – Get in touch with us to kick off your customer service transformation.
Step 2
System Training – Our advanced artificial intelligence system is trained based on the data you provide to best meet your customers’ needs.
Integration with Tools – We integrate our system with your PMS and other selected tools, ensuring smooth operations and maximizing service efficiency.
Step 3
Call Forwarding – Simply redirect your phone number to our system or opt for an additional dedicated number for AI support, keeping your current one for human contacts.
Support Throughout the Process – We offer full technical and operational support throughout the implementation process. Our specialists are available to answer any questions and address any concerns.
Security and Compliance – We ensure all data is secure and compliant with international standards. We hold certificates such as SOC2, GDPR, and our configuration options comply with HIPAA. Additionally, we offer Full Privacy Mode, where no data is stored.
We’ve turned guest experience into
a science
Guest experience is the cornerstone
of hospitality. It’s what makes hotels successful and guests loyal.
But because it’s so complex, it’s a skill that many find hard to master.
At Voicetta, we see things differently. We believe the best guest experiences benefit both the hotel and the Guest – achieving what we call the perfect hospitality balance.
Focus on in-house Guest relations, and let Voicetta handle the calls.
The Problem Voicetta Solves
Startling Facts
Most hotels face a significant challenge: around 80% of guest interactions are high-volume, low-complexity inquiries. With so many guests, it’s tough for employees to keep up, making it nearly impossible to manage these interactions effectively. This often leaves a lot of potential for guest satisfaction untapped and many inquiries unanswered.
Additionally, missed calls and inefficient call monitoring can lead to substantial revenue loss, with a hotel of 250 rooms potentially losing around $175,000 per month. Language barriers and data security concerns further complicate guest interaction management, making it difficult to maintain high standards of customer service.
$175k+
Revenue Loss
250 room Hotel miss out $175,000 per month due to missed calls. Because of lack of time or qualifications the Guest are not making a reservation. This can lead to lost bookings and dissatisfied Guests.
6k min+
Time-consuming repetitive tasks
It saves hotels approximately 6,000 minutes per month per employee, time otherwise spent on calls, manually listening to calls for training and quality assurance.
90%
Guest satisfaction
90% of Guest see the fluctuation of customer quality. Handling Guest inquiries and bookings is complex and requires a high level of attention to detail and empathy. Many hotels struggle to manage these interactions effectively, leading to missed opportunities for Guest satisfaction and revenue growth. Hotels often cater to a global clientele, and language barriers can hinder effective communication with guests.
Voicetta: The Future of Guest Experience
Voicetta transforms guest interactions. Our AI seamlessly connects hotels and guests, managing complex inquiries swiftly and accurately. With automation, engage with multiple guests at once, allowing staff to prioritize strategic and personalized services.
Voicetta creates the future where hotel Guest engagement
is seamless and advanced
What We Do,
and How We Do It
At Voicetta, we’ve revolutionized the way hotels interact with their guests. Our AI ensures that every call is an opportunity to enhance guest satisfaction and boost your revenue. Here’s how we make it happen:
Tailored Guest Interactions
Our AI is designed to understand that every hotel has unique needs. It works within your overall strategy, priorities, and limits to provide personalized guest interactions. It uses these data points to engage your guests in a smooth way.
Seamless Communication
Voicetta has mastered the art of guest communication. It knows how to handle a wide range of inquiries and understands the nuances of what can be offered to guests. By valuing the trade-offs between different factors, our AI ensures that every interaction is beneficial for both the hotel and the guest.
Value-Creation on Autopilot
With Voicetta, you can think of guest satisfaction and revenue growth as being on autopilot. Our AI works tirelessly to ensure that every call is answered promptly, every inquiry is handled efficiently, and every guest feels valued.
Efficiency at Its Best
Imagine a world where your staff can focus on strategic tasks while our AI handles the routine interactions. Voicetta paves the way for this future, where humans focus on strategy and machines take care of implementation.
Welcome to the future of guest experience. Welcome to Voicetta
Leveraging Experience
Leveraging our extensive experience in the hotel industry, we promise a hassle-free setup. Our autonomous concierge effortlessly streamlines phone interactions, ensuring swift bookings and inquiries. This reduces staff workload and enhances guest satisfaction — key to boosting revenue and operational efficiency.
Voicetta — Where Every Call is a Step Towards Success
What Sets Voicetta Apart?
Voicetta stands at the forefront of redefining hotel guest engagement, combining cutting-edge technology
with unparalleled efficiency and security. This AI-powered solution ensures every call is a step toward.
24/7 Phone Availability
Non-stop operation means your hotel is always reachable. Up to 50 calls simultaneous.
Human-like Interactions
Advanced AI ensures empathetic and efficient caller interactions.
Sales Conversion Expertise
Maximizes every call’s potential for revenue generation. Our Concierge is trained not only in the appropriate quality of service but also in sales techniques.
Missed Call Reduction
Ensures every call is an opportunity for guest engagement and revenue increase. You can set “call to action” for calling. We provide international phone numbers.
Multilingual Capabilities
Breaks down language barriers, catering to a global clientele.
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR.
Integrations
Out-of-the-box and custom integrations make implementation safe and easy. You give us the data; we take care of the rest.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Benefits
Boosted Revenue
Capture more direct bookings and reduce missed sales opportunities.
Improved Guest Experience
Prompt, accurate, and friendly support in every call.
Operational Efficiency
Frees up staff for in-person guest interactions.
Global Engagement
Connect with a wider guest base through multilingual support.
Staff Training and Quality Assurance
Reduces time spent on call listening for training, leading to efficient staff development.
Quality Control
and Training
Streamlines staff training and quality control with immediate reports and training recommendations.
“The best way to predict the future is to create it.”
– Peter Drucker
Ideal For
Any hotel looking to enhance phone-based guest communication, optimize staff training, and ensure a high standard of customer service. Voicetta is a strategic tool
for improving the overall quality of customer interactions, not just a solution for preventing revenue loss from missed calls.
FAQs
I have a resort hotel out of the city, is it a good solution for me?
It is an ideal solution. We know how hard it is to find a high level of employee out of the big city. Voicetta in addition to the above benefits, can use tools and check for example the current temperature of see, the weather or the amount of cyanobacteria in the sea. Voicetta can learn using all tools and knowledge like your real staff. She has no bad days nor sickness days off.
We are a hotel chain with more than 30 hotels and have only one phone number, can we use Voicetta keeping that way?
Yes, Voicetta is a perfect solution for a hotel chain like yours.
I use Hotelkey can I integrate Voicetta to receive automatic reservation through phone?
Yes, we have integration with 200+ PMSs and Channel Managers. Our specialists can also help your company upgrade the hotel system from an old, complicated one to the best fit for your organization.
How does voicetta.com handle data privacy and security?
Voicetta.com takes data privacy and security seriously, implementing robust measures to safeguard customer data and comply with relevant regulations. We use the highest standards of data security. Data is safe and private with built-in, responsible AI tools provided by Azure OpenAI Service. 24/7 support with compliance certification to meet your needs, including ISO 27001, SOC 2, PCI DSS, GDPR.
Your inputs and outputs, as well as your model training data:
Are NOT available to other clients.
Are NOT available to OpenAI.
Are NOT used to improve OpenAI models.
Are NOT used to train, retrain, or improve Azure OpenAI base
models.
Are NOT used to improve any Microsoft or third-party products or
services without your consent or instructions.
Your tuned Azure OpenAI models are available solely for your use. The Azure OpenAI service is operated by Microsoft as an Azure service; Microsoft hosts OpenAI models in Microsoft’s Azure environment, and the service does NOT interoperate with any OpenAI-operated services (e.g. ChatGPT or the OpenAI API).
Can Vocietta connect with current systems and platforms?
Indeed, voicetta.com is crafted to effortlessly connect with current systems and platforms, guaranteeing a hassle-free implementation.
Can Voicetta manage a high number of user queries effectively?
Certainly, voicetta.com is designed for scalability and effectively manages numerous user requests, maintaining top performance even at peak times.