The AI Inspector

is an additional product apart from Voicetta.

Hotel guest engagement transformation through efficiency based on stable systems using algorithms and language models for report optimization.

The AI Inspector service automates Quality Control of Conversations, Training
and Motivation of Real Employees while maintaining the highest standards of Your Hotel.

Elevate Your Hotel Service Standards with Ease. Are you tired of spending hours listening to employee phone calls to assess customer service quality? Say goodbye to wasted time with our innovative solution.

What We Offer:

• Never listen to calls yourself, ever again.
• Instant Speech-to-Text Conversion.
• AI cleverly check the call according to your hotel standards. Enhanced Service Quality & Employee Training.
• Detailed summary of possible improvements sent to you and to the employee who was speaking by email automatically.

How AI Inspector controls the quality of phone calls and trains staff works:

Step 1.

After each conversation, the audio file is sent to your Enterprise-grade AI Inspector, ensuring security and privacy compliance with ISO 27001, SOC 1 (SOC 2 certification in progress), PCI DSS, GDPR

Automatically. Effortlessly.

Step 2.

AI Inspector transcribes the recording, divides it into dialogues, identifies which employee is speaking. Recognizes voice tone and emotions of speakers. Compares conversation with hotel standards. Conducts comparative analysis with standards in Your hotel. Generates a report including:

Transcription,

Ideal conversation simulation,

Summary of changes,

Courteous phrases that could have been used but weren’t,

Motivational sentence for learning sales techniques and hotel guest service, helping the employee with small daily improvements.

Step 3.

Automatic report delivery to you (each conversation, day, week, month) and to the employee who participated in the conversation (each conversation, day, week, month). Additionally, you have access to all conversations in the database, which enables simple search and analysis in the future.

While AI Inspector is doing all that, you were spending your time doing…
literally anything else.

Ideal For:

Any hotel looking to enhance phone-based guest communication, optimize staff training, and ensure a high standard of customer service. The AI Inspector is a strategic tool for improving the overall quality of customer interactions, not just a solution for preventing revenue loss from missed calls.