---
title: "Agent Settings"
description: "Configure voice, AI providers, transcription, language, personality, and call behavior."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Agent Setup"
tags: "Voicetta, agent settings, voice, AI, transcription"
navOrder: "14"
canonical: "https://voicetta.com/docs/agent-settings"
---

# Agent Settings

Agent settings control how the agent sounds, listens, thinks, and behaves during calls.

Use this page after the greeting and core prompt are in place.

## Why it matters for your business

- **Save money:** choose model and voice settings that fit your quality and cost needs.
- **Work faster:** tune the voice pipeline without rebuilding the agent.
- **Standardize service:** keep tone, language, and behavior consistent across calls.
- **Delight every Guest:** a clear voice and reliable conversation flow feel more human and respectful.

## What you can configure

Depending on your workspace setup, settings may include:

- voice and text-to-speech provider,
- speech-to-text provider,
- LLM provider and model,
- language,
- personality and speaking style,
- call behavior,
- real-time or chained voice pipeline,
- provider API keys.

## Step-by-step in the app

1. Open **Agent → Agent settings**.
2. Review the selected voice.
3. Review AI and transcription providers.
4. Check billing notes for platform-billed usage or BYOK usage.
5. Save changes.
6. Run a test call.

## Billing note

If you bring your own provider keys, that provider may bill you directly for model usage. Voicetta may still charge wallet-based platform, phone, or carrier fees depending on the call path.

## Best practices

- Test after every voice or model change.
- Use the simplest model that answers accurately.
- Match voice style to your brand.
- Keep business rules in prompts, not only in model selection.

## Related pages

- [API Keys and BYOK](/docs/api-keys-byok)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)
- [Test Your Agent](/docs/test-your-agent)