---
title: "Billing, Wallet, and Pricing"
description: "Understand wallet credits, auto top-up, invoices, payment methods, estimates, and pricing boundaries."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Admin"
tags: "Voicetta, billing, wallet, invoices, pricing"
navOrder: "70"
canonical: "https://voicetta.com/docs/billing-and-wallet"
---

# Billing, Wallet, and Pricing

Billing is where workspace owners manage wallet balance, payment methods, invoices, subscriptions, and add-ons.

Pricing is where the app shows the current platform rates available to your workspace.

## Why it matters for your business

- **Save money:** understand what is estimated, what is wallet usage, and what appears on invoices.
- **Work faster:** avoid service interruption by keeping wallet and payment methods ready.
- **Standardize service:** give owners one place to manage spend.
- **Delight every Guest:** live calls keep running because billing is not blocking service.

## Cost types

### Estimated costs

History may show estimated costs for text messages or conversations. These are useful for operational visibility.

### Wallet charges

The wallet is prepaid balance used for certain Voicetta usage charges. Depending on configuration, this can include voice usage, phone carrier fees, platform-billed AI usage, or related usage.

### Invoices and Stripe

Cards, subscriptions, add-ons, customer portal actions, and invoices are managed through billing and Stripe flows.

### BYOK provider charges

If you bring your own provider keys, that provider may bill you directly. Voicetta may still charge wallet-based platform, phone, or carrier fees.

## Step-by-step in the app

1. Open **Billing**.
2. Add or manage a payment method.
3. Check wallet balance.
4. Configure manual top-up or auto top-up.
5. Review invoices.
6. Open **Pricing** to view current rates and add-ons.

## Known cost references

Release notes describe:

- SMS sent by the agent: `$0.05`
- WhatsApp message sent by the agent: `$0.0001`

The app may also show phone number monthly fees, voice usage rates, AI usage rates, and concurrent-call add-ons. Always rely on the current in-app Billing/Pricing screens for workspace-specific charges.

## Related pages

- [Phone Numbers](/docs/phone-numbers)
- [API Keys and BYOK](/docs/api-keys-byok)
- [Home Dashboard](/docs/home-dashboard)