---
title: "Call Recordings"
description: "Understand where recordings fit into History and how they help review quality."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Conversations"
tags: "Voicetta, recordings, History, quality review"
navOrder: "42"
canonical: "https://voicetta.com/docs/call-recordings"
---

# Call Recordings

Call recordings help your team review what happened in a conversation.

When recordings are available for your workspace and call type, they appear with conversation details in History.

## Why it matters for your business

- **Save money:** understand issues without scheduling extra internal reviews.
- **Work faster:** replay important calls instead of guessing from notes.
- **Standardize service:** use real calls to improve prompts and escalation rules.
- **Delight every Guest:** improve quality based on what Guests actually experience.

## What recordings are useful for

Use recordings to:

- audit call quality,
- confirm whether the agent followed instructions,
- investigate complaints,
- train your team,
- improve prompts and knowledge,
- understand missed or escalated requests.

## Step-by-step in the app

1. Open **History**.
2. Select a Guest or conversation.
3. Open conversation details.
4. Play the recording if available.
5. Compare the recording with the transcript and summary.
6. Update prompts or knowledge if needed.

## Privacy note

Recording availability and retention can depend on workspace settings, laws, and deployment configuration. Use recordings responsibly and follow the consent requirements that apply to your business.

## Related pages

- [History and Guest Timelines](/docs/history-and-timelines)
- [Troubleshooting](/docs/troubleshooting)
- [Business Settings](/docs/business-settings)