---
title: "Voicetta Changelog"
description: "Shipped Voicetta product changes, release history, fixes, and important notes."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Reference"
tags: "Voicetta, changelog, release notes"
navOrder: "92"
canonical: "https://voicetta.com/docs/changelog"
---

# Voicetta Changelog

This changelog records shipped Voicetta product changes.

Backlog items are tracked internally until they are ready to ship.

## v3.2

### Added

- Added the new **History** experience that groups SMS, WhatsApp, and voice conversations by customer.
- Added customer timelines with cross-channel events and links to conversation details.
- Added estimated outbound message costs for SMS and WhatsApp in History.
- Added configurable cross-channel memory for SMS, WhatsApp, and voice.
- Added long-term memory summaries with a user-selectable summary LLM.
- Added inbound WhatsApp call support so customers can call the agent through WhatsApp.
- Added user-facing communication tools in the prompt editor for SMS confirmations and WhatsApp messages.

### Changed

- Renamed the customer-facing **Call History** label to **History** while keeping the existing route.
- Linked WhatsApp text conversations to customers by phone number.
- Added LLM provider, model, temperature, max token, dedicated prompt, and memory controls for SMS and WhatsApp channels.
- Made agent tools more explicit in the prompt editor so users can see real actions the agent can perform.

### Notes

- Outbound WhatsApp calling is not exposed as an active agent tool in `v3.2`.
- History and memory remain scoped to the current workspace.

## v3.2.1

### Fixed

- Fixed unresolved prompt variables in SMS and WhatsApp messages. Variables such as `{{hotel_name}}` and `{{agent_name}}` are resolved before inbound text replies and voice-tool messages are sent.