---
title: "Getting Started with Voicetta"
description: "Set up your workspace, payment method, agent, knowledge base, test call, and first phone number."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Start Here"
tags: "Voicetta, getting started, onboarding, setup"
navOrder: "3"
canonical: "https://voicetta.com/docs/getting-started"
---

# Getting Started with Voicetta

This guide walks you from a new account to a live-ready AI voice agent.

The fastest path is: workspace, payment method, agent instructions, knowledge, test call, phone number, then live routing.

## Why it matters for your business

- **Save money:** start with a tested agent before sending real traffic to it.
- **Work faster:** setup follows the same order as the app checklist.
- **Standardize service:** the agent learns your greeting, rules, and business context before going live.
- **Delight every Guest:** Guests get clear answers instead of voicemail, busy signals, or inconsistent handoffs.

## Before you start

Prepare:

- your business name, website, country, language, timezone, and opening hours,
- a payment card for wallet top-ups and paid add-ons,
- any API keys you want to bring yourself,
- documents, FAQs, links, or property/listing data for the knowledge base,
- the phone number you want Guests to call or forward from.

## Step-by-step in the app

1. Sign in to `app.voicetta.com`.
2. Confirm or create your workspace.
3. Open **Settings** and complete business information.
4. Open **Billing** and add a payment method.
5. Open **Agent** and review the inbound greeting.
6. Open **Knowledge base** and add the information the agent should know.
7. Open **Agent settings** and choose the voice, AI providers, and call behavior.
8. Use **Test your agent** before buying or routing a number.
9. Open **Phone numbers** and buy or assign a number.
10. Call the number and review the first conversation in **History**.

## What to configure first

Configure the agent in this order:

1. **Inbound calls:** what the agent says and how it should handle Guests.
2. **Connections:** business systems and communication channels.
3. **Knowledge base:** files, FAQs, website scrape, listings, and approved facts.
4. **Agent settings:** voice, models, transcription, language, and call behavior.
5. **Phone numbers:** live routing and inbound/outbound toggles.
6. **WhatsApp/SMS:** optional text channels for follow-up and automatic replies.

## Best practices

- Keep the first prompt simple. Add edge cases after testing real calls.
- Upload only information you would trust a team member to use with a Guest.
- Test before each major change.
- Use History to review whether the agent understood the Guest correctly.
- Add billing and wallet controls before live traffic.

## Common mistakes

- Buying a number before the greeting and knowledge base are ready.
- Uploading documents but not approving staged knowledge.
- Forgetting that some provider costs are charged outside Voicetta when you bring your own keys.
- Treating the test call as optional.

## Related pages

- [App Map](/docs/app-map)
- [Inbound Calls](/docs/inbound-calls)
- [Knowledge Base](/docs/knowledge-base)
- [Phone Numbers](/docs/phone-numbers)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)