---
title: "Glossary"
description: "Definitions for the product terms used across Voicetta documentation and app.voicetta.com."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Reference"
tags: "Voicetta, glossary, agent, workspace, Guest"
navOrder: "90"
canonical: "https://voicetta.com/docs/glossary"
---

# Glossary

Use this glossary when a term in the app or documentation is new.

## Why it matters for your business

- **Save money:** shared definitions reduce confusion during setup.
- **Work faster:** teams can understand product terms without asking support.
- **Standardize service:** everyone uses the same Guest-first language.
- **Delight every Guest:** clear internal language leads to clearer Guest communication.

## Guest

The person your business serves. A Guest may be a caller, tenant, buyer, patient, lead, customer, or hotel guest. Voicetta uses **Guest** as a service standard, not only as a hospitality term.

## Workspace

The account space where your business settings, team, agents, phone numbers, knowledge, History, and billing live.

## Agent

The AI voice agent configured in Voicetta. In the codebase, this is often called an assistant, but the user-facing app label is **Agent**.

## Inbound call

A call that a Guest places to your agent's phone number.

## Outbound call

A call that your agent places to a Guest or contact.

## Knowledge base

The approved information the agent can use during conversations, such as FAQs, documents, website content, listing data, policies, and business details.

## Review before use

The workflow where new knowledge is staged for approval before the agent can use it.

## History

The app area that groups Guest interactions across voice, SMS, and WhatsApp into timelines.

## Conversation memory

Workspace-scoped context that helps the agent remember relevant previous interactions with the same Guest.

## Agent tool

An explicit action the agent can perform, such as sending an SMS confirmation or WhatsApp message after the Guest agrees.

## Wallet

The prepaid balance used for certain Voicetta usage charges, such as voice usage or platform-billed AI usage depending on your configuration.

## BYOK

Bring Your Own Key. You provide your own AI provider API keys in **Settings → AI & API keys**.

## Related pages

- [Our Guest Philosophy](/docs/our-guest-philosophy)
- [Agent Tools](/docs/agent-tools)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)