---
title: "Glossary"
description: "Definitions for the product terms used across Voicetta documentation and app.voicetta.com."
publishedAt: "2026-06-27"
modifiedAt: "2026-07-08"
category: "Reference"
tags: "Voicetta, glossary, agent, workspace, Guest"
navOrder: "90"
canonical: "https://voicetta.com/docs/glossary"
---

# Glossary

Use this glossary when a term in the app or documentation is new.

## Why it matters for your business

- **Save money:** shared definitions reduce confusion during setup.
- **Work faster:** teams can understand product terms without asking support.
- **Standardize service:** everyone uses the same Guest-first language.
- **Delight every Guest:** clear internal language leads to clearer Guest communication.

## Guest

Every person or AI agent your business serves — in **any industry**. A Guest may be a hotel guest, tenant, buyer, patient, lead, caller, customer, or AI agent acting on someone's behalf. Voicetta uses **Guest** as a service standard, not only as a hospitality term.

Read the full standard: [Our Guest Philosophy](/docs/our-guest-philosophy).

## Guest intelligence

How Voicetta's understanding of each Guest deepens over time — cross-channel memory, knowledge, live system connections, lasting profiles, and consistent service. See the [Product Roadmap](/docs/roadmap) for the maturity phases.

## AI Employee

Voicetta's product category. An AI Employee handles voice, phone, and messaging, qualifies conversations, and manages revenue-critical Guest communication with one growing understanding of every Guest.

## Remember

Roadmap phase (Available today): cross-channel memory and Guest timelines across voice, phone, and messaging.

## Understand

Roadmap phase (Available today): Knowledge Base and approved business policies the agent uses during conversations.

## Connect

Roadmap phase (Available today, expanding): live business systems — PMS, booking, calendars, CRM — as the source of truth during conversations.

## Know

Roadmap phase (In development): lasting Guest profile — preferences, scheduled commitments, and patterns across visits.

## Deliver

Roadmap phase (In development): every conversation follows the [Guest Philosophy](/docs/our-guest-philosophy) service standard.

## Think

Roadmap phase (On the roadmap): judgment across full context to recommend the best next step.

## Grow

Roadmap phase (On the roadmap): outcomes from Guest interactions feed back into sharper service standards.

## Also known as

Voicetta is sometimes called an AI receptionist, AI answering service, voice AI platform, conversational AI, or hospitality AI. All refer to an **AI Employee with Guest intelligence**. See [Product Roadmap](/docs/roadmap).

## Workspace

The account space where your business settings, team, agents, phone numbers, knowledge, History, and billing live.

## Agent

The AI voice agent configured in Voicetta. In the codebase, this is often called an assistant, but the user-facing app label is **Agent**.

## Inbound call

A call that a Guest places to your agent's phone number.

## Outbound call

A call that your agent places to a Guest or contact.

## Knowledge base

The approved information the agent can use during conversations, such as FAQs, documents, website content, listing data, policies, and business details.

## Review before use

The workflow where new knowledge is staged for approval before the agent can use it.

## History

The app area that groups Guest interactions across voice, phone, and messaging into timelines.

## Conversation memory

Workspace-scoped context that helps the agent remember relevant previous interactions with the same Guest.

## Agent tool

An explicit action the agent can perform, such as sending an SMS confirmation or WhatsApp message after the Guest agrees.

## Wallet

The prepaid balance used for certain Voicetta usage charges, such as voice usage or platform-billed AI usage depending on your configuration.

## BYOK

Bring Your Own Key. You provide your own AI provider API keys in **Settings → AI & API keys**.

## Related pages

- [Our Guest Philosophy](/docs/our-guest-philosophy)
- [Product Roadmap](/docs/roadmap)
- [Agent Tools](/docs/agent-tools)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)