---
title: "History and Guest Timelines"
description: "Use History to see the full Guest story across voice, SMS, WhatsApp, costs, and conversation details."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Conversations"
tags: "Voicetta, History, timelines, Guest, SMS, WhatsApp"
navOrder: "40"
canonical: "https://voicetta.com/docs/history-and-timelines"
---

# History and Guest Timelines

History shows everything that happened with a Guest in one place.

Instead of checking calls, SMS, and WhatsApp separately, you can open one Guest timeline and see the full conversation story.

## Why it matters for your business

- **Save money:** reduce time spent searching across separate records.
- **Work faster:** review context before follow-up in seconds.
- **Standardize service:** the whole team sees the same Guest history.
- **Delight every Guest:** Guests do not need to repeat themselves.

## What you see

For each Guest, History can show:

- channels used: voice, SMS, WhatsApp,
- latest activity,
- conversation count,
- estimated sent message costs,
- voice call details,
- transcripts, summaries, and analytics when available.

## Step-by-step in the app

1. Open **History**.
2. Search or filter conversations.
3. Click a Guest.
4. Review the timeline in order.
5. Open a conversation detail for transcript, summary, recording, or cost details.
6. Use what you learn to update prompts, knowledge, or team processes.

## Cost visibility

History may show estimated message costs and wallet charge information when available. Use those numbers for operational visibility. Billing and invoices remain the final commercial source.

## Related pages

- [Conversation Memory](/docs/conversation-memory)
- [SMS Channel](/docs/sms-channel)
- [WhatsApp Channel](/docs/whatsapp-channel)
- [Call Recordings](/docs/call-recordings)