---
title: "Communication Integrations"
description: "Connect email and communication tools for structured follow-up after Guest conversations."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Integrations"
tags: "Voicetta, Gmail, Microsoft Email, communication"
navOrder: "57"
canonical: "https://voicetta.com/docs/integration-communication"
---

# Communication Integrations

Communication integrations help Voicetta support follow-up outside the live call.

Catalog items can include Gmail and Microsoft Email depending on your workspace.

## Why it matters for your business

- **Save money:** reduce manual follow-up messages.
- **Work faster:** keep communication close to the conversation that created it.
- **Standardize service:** use approved messaging patterns.
- **Delight every Guest:** confirmations and next steps arrive quickly.

## Step-by-step in the app

1. Open **Agent → Connections**.
2. Choose a communication integration.
3. Connect the account.
4. Confirm what the agent is allowed to send or prepare.
5. Add prompt instructions for when to use the integration.
6. Test with a safe internal scenario first.

## Safety rules

Do not ask the agent to send sensitive personal data, payment details, passwords, or secrets.

## Related pages

- [SMS Channel](/docs/sms-channel)
- [WhatsApp Channel](/docs/whatsapp-channel)
- [Agent Tools](/docs/agent-tools)