---
title: "Previo and iDobooking"
description: "Use PMS integrations for hospitality availability, reservation, and property workflows."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Integrations"
tags: "Voicetta, Previo, iDobooking, PMS, hospitality"
navOrder: "53"
canonical: "https://voicetta.com/docs/integration-previo-idobooking"
---

# Previo and iDobooking

Previo and iDobooking integrations support hospitality workflows where the agent needs property, availability, or reservation context.

Use these pages as product guidance; exact availability may depend on your workspace and integration status.

## Why it matters for your business

- **Save money:** reduce manual PMS checks during calls.
- **Work faster:** help Guests with property and reservation context in real time.
- **Standardize service:** use the same rules across properties and channels.
- **Delight every Guest:** Guests get clearer answers without being transferred repeatedly.

## Step-by-step in the app

1. Open **Agent → Connections**.
2. Find Previo or iDobooking under PMS.
3. Connect the account if the integration is available for your workspace.
4. Confirm what tools are enabled.
5. Add prompt instructions for when to use PMS data.
6. Test with common reservation and availability questions.

## Best practices

- Keep approval rules strict for bookings, cancellations, and price changes.
- Escalate refunds, exceptions, and special approvals.
- Keep PMS data and knowledge base content aligned.

## Related pages

- [Guesty PMS](/docs/integration-guesty)
- [Integrations Overview](/docs/integrations-overview)
- [Review Before Use](/docs/review-before-use)