---
title: "Knowledge Base"
description: "Control what your agent knows by adding documents, FAQs, website content, and approved business information."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Knowledge"
tags: "Voicetta, knowledge base, documents, FAQs"
navOrder: "30"
canonical: "https://voicetta.com/docs/knowledge-base"
---

# Knowledge Base

The knowledge base is what your agent can look up during conversations.

Use it for business facts, policies, property details, FAQs, menus, service descriptions, and other information a Guest may ask about.

## Why it matters for your business

- **Save money:** reduce repeated questions handled manually by your team.
- **Work faster:** update knowledge without rewriting the full agent prompt.
- **Standardize service:** give the agent one approved source of truth.
- **Delight every Guest:** answers become faster, clearer, and more consistent.

## What belongs in the knowledge base

Good knowledge includes:

- FAQs,
- opening hours,
- locations and directions,
- product or service descriptions,
- reservation or booking rules,
- refund or cancellation policies,
- property/listing details,
- handoff instructions.

## Step-by-step in the app

1. Open **Knowledge base**.
2. Create or choose a category.
3. Upload documents or add staged content from onboarding, website scrape, or integrations.
4. Review the content.
5. Approve what the agent can use.
6. Test the agent with realistic Guest questions.

## Best practices

- Keep facts short and specific.
- Remove outdated content.
- Use review before use for scraped or imported information.
- Test the agent after approving important knowledge.

## Related pages

- [Website Scrape](/docs/website-scrape)
- [Review Before Use](/docs/review-before-use)
- [Knowledge Upload Troubleshooting](/docs/knowledge-upload-troubleshooting)