--- title: "Optimize" description: "Turn real conversations into better prompts, stronger knowledge, and better service." publishedAt: "2026-08-05" modifiedAt: "2026-08-05" category: "Operations" tags: "Voicetta, Optimize, prompt improvements, knowledge gaps, trends, agent quality" navOrder: "62" canonical: "https://voicetta.com/docs/optimize" --- # Optimize Every conversation teaches you something. Optimize reviews your recent conversations, finds recurring patterns, and suggests practical improvements for your agents. Every recommendation is backed by real Guest interactions, and nothing changes until you approve it. --- ## Summary On this page you'll learn how to: - Understand the different types of optimization suggestions. - Run a new analysis and review recommendations. - Improve prompts and your Knowledge Base using real conversations. - Identify recurring business trends. - Apply changes safely and only when you're ready. --- ## What you can do Optimize helps you continuously improve your agents using real conversations. You can: - Discover better ways to improve prompts. - Spot missing knowledge before it becomes a recurring issue. - Identify trends across Guest conversations. - Review the evidence behind every recommendation. - Decide which changes to apply and which to ignore. --- ## Why it matters for your business Your agents don't get better by chance. Every conversation reveals opportunities to improve how your business communicates with Guests. Instead of manually reviewing hundreds of conversations, Optimize highlights what matters most. With every improvement you can: - **Save money:** reduce repeated Guest questions and follow-up work. - **Work faster:** spend less time reviewing conversations by hand. - **Standardize service:** keep responses consistent across every interaction. - **Delight every Guest:** close knowledge gaps before they frustrate Guests. --- ## Who can use Optimize Optimize is available only when it has been enabled for your workspace. If you don't see it in the navigation, contact your Voicetta representative. ### Permissions **Viewers** - View suggestions and analysis status. **Members, Admins, and Owners** - Start a new analysis. - Apply or ignore suggestions. - Acknowledge trends. If there are pending suggestions, your Home dashboard may also display an **Optimization opportunities** card. --- ## Suggestion types Optimize groups recommendations into three categories. ### Prompt improvements Suggestions to improve your agent's prompt or greeting. Every suggestion includes: - what should change - why it matters - conversations that support the recommendation When you apply a suggestion, Voicetta updates the agent configuration and synchronizes it automatically. --- ### Knowledge gaps When Guests ask questions your agent can't answer, Optimize detects the missing information and prepares a Knowledge Base draft. Applying the suggestion creates a draft for review. Nothing is published until someone approves it in the Knowledge Base. --- ### Trends Some conversations reveal patterns rather than problems. Optimize highlights recurring topics, Guest behavior, and emerging trends across recent conversations to help you understand what is changing. Trends don't modify your agents. Simply acknowledge them or ignore them. --- ## How it works 1. Open **Optimize**. 2. Review any pending suggestions. 3. Select **Analyze now** to start a new analysis whenever you want. 4. Open a suggestion to review: - the recommendation - why it was created - the supporting conversations 5. Apply the change or ignore it. 6. For trends, acknowledge the insight or dismiss it. You can also open any supporting conversation in **History** to see the full Guest context behind a recommendation. --- ## What happens after you apply ### Prompt improvements The updated prompt is saved and synchronized with your voice provider. If someone has already modified the prompt since the suggestion was created, Voicetta blocks the update to prevent overwriting newer changes. --- ### Knowledge gaps Applying a suggestion creates a new Knowledge Base draft. The draft still follows the normal review and approval process before it becomes available to your agents. --- ### Trends Acknowledging or ignoring a trend simply marks it as reviewed. No prompts or Knowledge Base content are changed. --- ## Requirements Optimize works best when it has enough real conversations to learn from. In most workspaces you'll need around **20 completed conversations** before analysis produces meaningful recommendations. Only completed conversations with a usable summary and intent are included. Test conversations, incomplete conversations, and recovery traffic are automatically excluded. Manual analysis can be started approximately once every **60 minutes**. --- ## Privacy Optimize analyzes existing conversation summaries, detected intent, current prompts, greeting messages, and Knowledge Base titles. It does **not** analyze raw conversation transcripts. --- ## Related pages - [Prompt Editor](/docs/prompt-editor) - [Knowledge Base](/docs/knowledge-base) - [Review Before Use](/docs/review-before-use) - [History and Guest Timelines](/docs/history-and-timelines) - [AI Evaluations](/docs/ai-evaluations) - [Home Dashboard and Analytics](/docs/home-dashboard) - [App Map](/docs/app-map)