---
title: "Phone Numbers"
description: "Buy, assign, route, and manage the numbers Guests use to reach your agent."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Channels"
tags: "Voicetta, phone numbers, routing, SIP, voice"
navOrder: "25"
canonical: "https://voicetta.com/docs/phone-numbers"
---

# Phone Numbers

Phone numbers connect your agent to real voice calls.

Use **Phone numbers** to buy a Voicetta number, assign it to an agent, enable inbound or outbound routing, and prepare for live traffic.

## Why it matters for your business

- **Save money:** route calls to an agent instead of missing them or staffing every hour manually.
- **Work faster:** buy and activate numbers from the app.
- **Standardize service:** each number can be linked to the correct agent and workflow.
- **Delight every Guest:** Guests call a real number and receive a consistent answer.

## Before you start

You need:

- an agent,
- a payment method,
- the country and number type you want,
- any required regulatory information for that country,
- a decision about inbound and outbound calling.

## Step-by-step in the app

1. Open **Phone numbers**.
2. Choose whether to buy a new number or manage an existing one.
3. Select the country and number type.
4. Complete regulatory requirements if shown.
5. Confirm the monthly and upfront costs before purchase.
6. Assign the number to the correct agent.
7. Enable inbound routing.
8. Enable outbound routing only when you need outbound calls.
9. Test the number.

## Cost boundaries

Phone numbers can include:

- a monthly platform phone number fee,
- carrier or base number costs,
- possible upfront costs,
- voice usage costs during calls.

Review **Billing** and **Pricing** for the current values shown in your workspace.

## Common mistakes

- Buying a number before the agent is tested.
- Forgetting regulatory requirements for some countries.
- Enabling outbound calls without checking restrictions.
- Assigning the number to the wrong agent.

## Related pages

- [Inbound Calls](/docs/inbound-calls)
- [Outbound Calls](/docs/outbound-calls)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)
- [Calling Restrictions](/docs/calling-restrictions)