---
title: "Test Your Agent"
description: "Run browser test calls before sending real Guest traffic to your agent."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Agent Setup"
tags: "Voicetta, test call, browser call, quality"
navOrder: "15"
canonical: "https://voicetta.com/docs/test-your-agent"
---

# Test Your Agent

Testing lets you hear the agent before Guests do.

Use test calls after changing prompts, knowledge, voice settings, tools, or integrations.

## Why it matters for your business

- **Save money:** catch issues before they reach live calls.
- **Work faster:** validate changes immediately in the browser.
- **Standardize service:** confirm the agent follows your approved flow.
- **Delight every Guest:** avoid awkward greetings, missing facts, or wrong escalation behavior.

## Before you start

Allow microphone access in your browser.

Prepare a realistic Guest scenario, such as:

- asking a common question,
- booking or rescheduling,
- asking for directions,
- requesting a confirmation,
- asking something the agent should escalate.

## Step-by-step in the app

1. Open an Agent page.
2. Click **Test your agent**.
3. Allow microphone access.
4. Speak like a real Guest.
5. End the call.
6. Review the conversation in **History** if it is saved for your workspace.
7. Adjust the prompt, knowledge, or settings and test again.

## Best practices

- Test happy paths and edge cases.
- Ask questions from the Guest's point of view.
- Test after uploading or approving knowledge.
- Test SMS or WhatsApp tools only after the channel is configured.

## Related pages

- [Inbound Calls](/docs/inbound-calls)
- [Agent Settings](/docs/agent-settings)
- [History and Guest Timelines](/docs/history-and-timelines)