---
title: "WhatsApp Channel"
description: "Connect WhatsApp Business so the agent can receive and reply to WhatsApp messages on a business number."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Channels"
tags: "Voicetta, WhatsApp, WhatsApp Business, messaging"
navOrder: "35"
canonical: "https://voicetta.com/docs/whatsapp-channel"
---

# WhatsApp Channel

WhatsApp lets your agent receive and reply to WhatsApp messages on a business number connected to the agent.

Inbound WhatsApp calls are supported. Outbound WhatsApp calling is not exposed as an active agent tool yet.

## Why it matters for your business

- **Save money:** answer common questions without manual messaging.
- **Work faster:** Guests can continue the conversation in a channel they already use.
- **Standardize service:** WhatsApp replies use the same agent context and instructions.
- **Delight every Guest:** communication feels natural and easy.

## Requirements

You typically need:

- a phone number assigned to the agent,
- a WhatsApp Business setup path,
- permission to manage the business account,
- a number that is not already active on a conflicting WhatsApp setup.

## Step-by-step in the app

1. Open **Agent → Connections**.
2. Select WhatsApp.
3. Choose the agent phone number to connect.
4. Complete the WhatsApp Business setup flow.
5. Enable automatic replies if needed.
6. Send a test message.
7. Review WhatsApp conversations in **History**.

## What appears in History

WhatsApp messages appear in the same Guest timeline as voice calls and SMS when Voicetta can match the phone number in the workspace.

## Cost note

Release notes describe agent-sent WhatsApp messages as `$0.0001` per message. Treat displayed costs as operational estimates; billing pages and invoices remain the source for wallet and invoice status.

## Related pages

- [Agent Tools](/docs/agent-tools)
- [History and Guest Timelines](/docs/history-and-timelines)
- [Conversation Memory](/docs/conversation-memory)