---
title: "Workspaces and Teams"
description: "Manage workspace members, roles, invitations, and access to Voicetta operations."
publishedAt: "2026-06-27"
modifiedAt: "2026-06-27"
category: "Admin"
tags: "Voicetta, workspace, team, roles, permissions"
navOrder: "71"
canonical: "https://voicetta.com/docs/workspaces-and-teams"
---

# Workspaces and Teams

A workspace is the business space where agents, numbers, knowledge, History, settings, and billing live.

Team settings control who can access and manage that workspace.

## Why it matters for your business

- **Save money:** avoid costly mistakes by giving people the right access.
- **Work faster:** invite team members into the same workspace instead of sharing accounts.
- **Standardize service:** keep operations under one controlled workspace.
- **Delight every Guest:** a coordinated team sees the same context and service rules.

## Common team actions

Use **Team** to:

- invite members,
- review existing members,
- resend invitations,
- remove members,
- leave a workspace when appropriate,
- manage access according to role.

## Best practices

- Use individual accounts, not shared logins.
- Give billing access only to people responsible for payment.
- Review members when staff changes.
- Keep prompt and settings edits limited to trusted operators.

## Related pages

- [Business Settings](/docs/business-settings)
- [Billing, Wallet, and Pricing](/docs/billing-and-wallet)
- [History and Guest Timelines](/docs/history-and-timelines)