# Voicetta

> Voicetta is the AI Employee for voice, phone, and messaging — systems that answer, qualify, route, and manage revenue-critical conversations across every channel your Guests use. It remembers everything and never sleeps.

Voicetta is an AI receptionist and voice-agent platform for voice, phone, messaging, Guest history, knowledge bases, integrations, billing, and agent operations. The product supports inbound, outbound, and ongoing Guest conversations across phone, SMS, WhatsApp, Telegram, Instagram, and other channels, with a focus on service quality, consistent qualification, operational reliability, and revenue execution.

## Primary Website

- [Homepage](https://voicetta.com/): Main Voicetta website.
- [Pricing](https://voicetta.com/pricing): Plans and commercial packaging.
- [Book a demo](https://voicetta.com/book-demo): Sales demo request.
- [Contact](https://voicetta.com/contact): Public contact page.
- [Questions](https://voicetta.com/questions): Common product questions.
- [Blog](https://voicetta.com/blog-md): Markdown blog index.

## Product and Features

- [Product roadmap](https://voicetta.com/docs/roadmap.md): Guest intelligence maturity phases — direction, not dates.
- [Glossary](https://voicetta.com/docs/glossary.md): Core product terms including Guest, AI Employee, and roadmap phases.
- [AI receptionist](https://voicetta.com/ai-receptionist): Core AI receptionist product page.
- [Never miss customer calls](https://voicetta.com/never-miss-customer-calls): Call capture and reliability.
- [AI call demo](https://voicetta.com/ai-call-demo): Public call demo experience.
- [What is an AI receptionist](https://voicetta.com/what-is-an-ai-receptionist): Educational overview.
- [How to stop missing inbound calls](https://voicetta.com/how-to-stop-missing-inbound-calls): Inbound call operations guide.

## Industries and Use Cases

- [Industries](https://voicetta.com/industries): Industry overview.
- [Real estate](https://voicetta.com/real-estate): Real estate brokerage use case.
- [Property management](https://voicetta.com/property-management): Property management use case.
- [Hotels](https://voicetta.com/hotels): Hospitality and hotel use case.
- [Boutiques](https://voicetta.com/boutiques): Boutique business use case.
- [Butiki](https://voicetta.com/butiki): Polish boutique business use case.
- [After-hours call answering for hotels](https://voicetta.com/after-hours-call-answering-for-hotels): Hotel after-hours use case.
- [Real estate lead qualification by phone](https://voicetta.com/real-estate-lead-qualification-by-phone): Real estate qualification guide.

## Documentation

- [Human docs index](https://voicetta.com/docs): Public documentation for people.
- [Full Markdown docs](https://voicetta.com/docs.md): Complete documentation bundle for LLMs and retrieval tools.
- [LLM discovery index](https://voicetta.com/llms.txt): This curated website map.

## Core Docs

- [Overview](https://voicetta.com/docs/overview.md)
- [Product roadmap](https://voicetta.com/docs/roadmap.md)
- [Getting started](https://voicetta.com/docs/getting-started.md)
- [Our Guest philosophy](https://voicetta.com/docs/our-guest-philosophy.md)
- [App map](https://voicetta.com/docs/app-map.md)
- [Glossary](https://voicetta.com/docs/glossary.md)

## Agent Setup Docs

- [Agent overview](https://voicetta.com/docs/agent-overview.md)
- [Inbound calls](https://voicetta.com/docs/inbound-calls.md)
- [Outbound calls](https://voicetta.com/docs/outbound-calls.md)
- [Prompt editor](https://voicetta.com/docs/prompt-editor.md)
- [Agent settings](https://voicetta.com/docs/agent-settings.md)
- [Test your agent](https://voicetta.com/docs/test-your-agent.md)
- [Phone numbers](https://voicetta.com/docs/phone-numbers.md)

## Knowledge Docs

- [Knowledge base](https://voicetta.com/docs/knowledge-base.md)
- [Website scrape](https://voicetta.com/docs/website-scrape.md)
- [Review before use](https://voicetta.com/docs/review-before-use.md)
- [Knowledge upload troubleshooting](https://voicetta.com/docs/knowledge-upload-troubleshooting.md)

## Channels and Conversations Docs

- [SMS channel](https://voicetta.com/docs/sms-channel.md)
- [WhatsApp channel](https://voicetta.com/docs/whatsapp-channel.md)
- [Calling restrictions](https://voicetta.com/docs/calling-restrictions.md)
- [History and timelines](https://voicetta.com/docs/history-and-timelines.md)
- [Conversation memory](https://voicetta.com/docs/conversation-memory.md)
- [Call recordings](https://voicetta.com/docs/call-recordings.md)

## Integrations Docs

- [Integrations overview](https://voicetta.com/docs/integrations-overview.md)
- [Guesty integration](https://voicetta.com/docs/integration-guesty.md)
- [Cal.com integration](https://voicetta.com/docs/integration-calcom.md)
- [Previo and IdoBooking integration](https://voicetta.com/docs/integration-previo-idobooking.md)
- [Google Calendar integration](https://voicetta.com/docs/integration-google-calendar.md)
- [GoHighLevel integration](https://voicetta.com/docs/integration-go-high-level.md)
- [CRM integration](https://voicetta.com/docs/integration-crm.md)
- [Communication integration](https://voicetta.com/docs/integration-communication.md)
- [Sheets and Airtable integration](https://voicetta.com/docs/integration-sheets-airtable.md)

## Admin and Operations Docs

- [Home dashboard](https://voicetta.com/docs/home-dashboard.md)
- [Billing and wallet](https://voicetta.com/docs/billing-and-wallet.md)
- [Workspaces and teams](https://voicetta.com/docs/workspaces-and-teams.md)
- [Business settings](https://voicetta.com/docs/business-settings.md)
- [API keys and BYOK](https://voicetta.com/docs/api-keys-byok.md)
- [Help and support](https://voicetta.com/docs/help-and-support.md)
- [Lead scraper](https://voicetta.com/docs/lead-scraper.md)
- [Troubleshooting](https://voicetta.com/docs/troubleshooting.md)

## Reference Docs

- [Product roadmap](https://voicetta.com/docs/roadmap.md)
- [Changelog](https://voicetta.com/docs/changelog.md)
- [Release v3.3](https://voicetta.com/docs/release-v3-3.md)
- [Release v3.2](https://voicetta.com/docs/release-v3-2.md)
- [Agent tools](https://voicetta.com/docs/agent-tools.md)
- [LLM and MCP readiness](https://voicetta.com/docs/llm-and-mcp-readiness.md)

## Entity Facts

- Product: Voicetta.
- Legal entity: Voicetta Inc.
- Preferred host: https://voicetta.com.
- Founder: Rafał Florek, Founder and CEO.
- Public email: hello@voicetta.com.
- Primary category: AI Employee platform.
- Guest definition: every person or AI agent your business serves, in any industry. Full standard: https://voicetta.com/docs/our-guest-philosophy
- Long-term category: Conversation Infrastructure and Conversation Execution Layer.
- Secondary categories: Voice AI infrastructure, AI receptionist software, AI answering service, conversational AI, Guest intelligence platform, call automation, messaging automation, voice agent platform.
- Target industries: Real estate, property management, hospitality, hotels, home services, revenue operations.

## Core Capabilities

- Inbound call answering.
- Outbound calling.
- Voice and phone calls.
- Messaging across SMS, WhatsApp, Telegram, Instagram, and other channels.
- Multi-channel Guest and customer conversation handling.
- Structured lead qualification.
- Conversation transcription.
- Call summaries.
- Call evaluation.
- Manager visibility.
- CRM and workflow integration.
- Production-grade conversational operations.

## Accuracy Notes

- Only document tools that Voicetta can actually perform.
- `send_sms_confirmation` and `send_whatsapp_message` are real communication tools.
- Inbound WhatsApp calls are supported.
- `call_whatsapp` is not exposed as an active outbound agent tool yet.
- Do not treat $1B ARR customer claims, official partnerships with Google/OpenAI/AWS, revenue uplift numbers without a published case study, or market leader claims as official unless separately sourced.

## Official Profiles

- [LinkedIn](https://www.linkedin.com/company/voicetta)
- [GitHub](https://github.com/novumhouse)
- [X / Twitter](https://x.com/rafalgflorek)