Transcript · Phone
Jordan Hale
Agent: Tuesday at 10:30 is open. Should I book that?
Caller: Yes. Please text me the confirmation.
AI Receptionist
AI Receptionist for Calls, SMS and WhatsApp
One agent answers every call and message, books the appointment, sends the confirmation, and shows you exactly what was said — set up and run for you.
Phone · SMS · WhatsApp · Email · Web app
Demo
SMS
You're booked Tuesday at 10:30. Reply if you need to change it.
Google Calendar
Consultation · Jordan Hale
Tue 10:30
Results from a live deployment
- 965
- conversations handled in one month
- 1,560
- units in a single building
- 100%
- of maintenance reports taken, prioritized and scheduled
From a live deployment in multi-family property management.
Hear the AI receptionist take a real call
About five minutes. A recorded sample call. No script reading.
Sample call
About five minutes. Recorded for the demo.
Example transcript
How a booking reads in the product. This is demo copy, not a line-by-line transcript of the recording.
- 0:04 Agent. Northline, this is the receptionist. How can I help?
- 0:08 Caller. This is Jordan Hale. I need a consultation this week.
- 0:18 Agent. Tuesday at 10:30 is open. Should I book that?
- 0:24 Caller. Yes. Please text me the confirmation.
- 0:31 Agent. Booked. The confirmation is on its way by text.
One receptionist on every channel
Customers reach you the way that suits them. Voicetta handles each channel with the same agent, the same rules, and the same customer record.
Phone
An AI phone answering service that picks up every call 24/7 and qualifies the caller.
SMS
Customers text you and get an answer. The agent also follows up by text after a call.
WhatsApp
Messages and inbound WhatsApp calls, handled like any other conversation.
Email
The agent emails summaries, inquiry details and follow-ups to your team.
Web app
Customers start a conversation from a browser. No download needed.
Where businesses lose money on calls and messages
Missed calls
The caller hangs up and dials the next business on the list.
Unanswered texts
A message sits for three hours. The customer has already booked elsewhere.
Inconsistent handling
Every employee asks different questions, so half the leads arrive incomplete.
No follow-up
The call ends well and nobody sends the confirmation or the next step.
0:12
Answered the call
Phone · Jordan Hale
0:41
Qualified the request
Consultation this week
1:02
Booked the appointment
Google Calendar · Tue 10:30
1:08
Sent the confirmation
SMS, with consent
1:14
Updated the record
CRM · Jordan Hale
What the agent does during a conversation
Answering is the start. While the customer is still on the line, the agent can:
- Book the appointment in Google Calendar or Cal.com
- Text a confirmation by SMS or WhatsApp, with the caller's consent
- Email the full inquiry to the right person on your team
- Notify the owner by SMS with a summary of the call
- Create or update the record in your CRM, Airtable or Google Sheets
- Answer from your knowledge base and website
- Transfer the call to a person when it needs one
It remembers every customer
The agent keeps the history of each customer across calls and messages. When they call back or text a week later, it knows what was asked, what was promised, and what is still open.
Demo customer
Jordan Hale
One history across every channel
Phone · Tuesday
Booked a consultation for 10:30.
SMS · Tuesday
Confirmation sent. Caller agreed to the time.
WhatsApp · Last week
Asked about hours. Still waiting on a quote.
How the AI receptionist works
- 1
Answer
Every call and message is picked up instantly, day or night.
- 2
Qualify
The agent asks the questions you would ask and captures the answers in a structured form.
- 3
Act
It books, confirms, sends and updates your systems during the conversation.
- 4
Hand off
Your team gets a summary. Urgent cases are transferred or escalated straight away.
- 5
Improve
Every conversation is scored. We tune the agent on real data.
Done for you. Not another tool to manage.
You do not build flows or write prompts. We do it.
- We design the conversation and the qualification questions
- We connect your phone number, calendar and CRM
- We load your knowledge base and website
- We test before launch and review real conversations after
- We keep tuning as your business changes
See exactly what is happening in every conversation
Every call and message is transcribed, summarized and scored. You see volume, intent, quality, handling and revenue signals in one dashboard.
Conversations this month
Demo
965
Handling
100% of maintenance reports taken
Quality
Every conversation scored
Records
Written into the property platform
Intent
Tagged on every conversation
What it looks like in production
In one 1,560-unit multi-family building, Voicetta handled 965 conversations in a single month. The agent took 100% of maintenance reports, set the priority on each, followed up, arranged the repair, and wrote every issue into the property management platform.
Why Voicetta over other answering services
| Capability | Traditional answering service | DIY AI builder | Voicetta |
|---|---|---|---|
| Answers 24/7 | Yes | Yes | Yes |
| Phone, SMS and WhatsApp in one agent | Phone only | Requires setup | Yes |
| Books and confirms during the call | Takes a message | Requires setup | Yes |
| Remembers each customer | No | No | Yes |
| Structured qualification | No | Requires setup | Built in |
| Transcripts and analysis | No | No | Yes |
| Performance dashboards | No | No | Yes |
| Continuous optimization | No | No | Yes |
| Done for you | No | No | Yes |
AI receptionist pricing
Pay per minute of conversation. No per-seat fees.
Managed AI — from ~12¢/min (~$7.20/hour)
We provide the AI models. Setup, tuning and optimization included.
Bring your own keys — from ~1.2¢/min (~$0.72/hour)
Use your own AI provider keys. Telephony billed separately.
SMS is 5¢/message. WhatsApp is 1¢/message.
Built for businesses that run on conversations
Frequently asked questions
What is an AI receptionist?
Software that answers your calls and messages the way a trained receptionist would: it greets the customer, asks the right questions, books or routes them, and records what happened.
What is an AI answering service?
A service that answers inbound calls with an AI agent instead of a human operator. Voicetta's AI phone answering service also handles SMS and WhatsApp and acts during the conversation.
How much does an AI answering service cost?
From ~12¢/min (~$7.20/hour) with Managed AI, or from ~1.2¢/min (~$0.72/hour) with your own AI keys (telephony excluded). No per-seat fees. SMS is 5¢/message. WhatsApp is 1¢/message.
What is the difference between an AI answering service and a live answering service?
A live service uses human operators who take a message. An AI answering service answers instantly, around the clock, follows the same steps every time, and records a transcript and analysis of each conversation.
How is Voicetta different from a virtual receptionist service?
A virtual receptionist service is a team of remote people billed per minute or per call. Voicetta is an AI agent that answers every conversation at once, on phone and messaging, and takes action in your systems.
Can the AI receptionist answer text messages and WhatsApp?
Yes. The same agent handles phone calls, SMS and WhatsApp, including inbound WhatsApp calls, and keeps one history per customer.
Can an AI phone answering service book appointments?
Yes. Voicetta connects to Google Calendar, Cal.com and your CRM, so the agent books, qualifies and logs the caller during the call.
Can it send a confirmation after the call?
Yes. With the caller's consent, the agent sends a confirmation by SMS or WhatsApp during the call and can follow up by text afterwards.
Does it send emails?
Yes. The agent emails inquiry details, summaries and follow-ups to your team.
What tools can the agent use?
Calendar booking, CRM updates, SMS, WhatsApp and email, your knowledge base, and call transfer.
Can Voicetta qualify leads on calls?
Yes. The agent asks your qualification questions and records the answers in a structured form your team can act on.
Can Voicetta analyze call performance?
Yes. Every conversation is transcribed, summarized and scored, and the results appear in your dashboard.
Does Voicetta integrate with my CRM?
Yes. Call data, transcripts, summaries and lead information are pushed to your CRM, helpdesk or internal systems automatically.
Is Voicetta just call answering software?
No. It answers, and it also books, confirms, follows up, updates your systems and reports on every conversation.
Do I need to set anything up myself?
No. We build the agent, connect your number and tools, and optimize it based on real conversations.
Can I keep my existing phone number?
Yes. You can import your existing number or get a new one.
What industries does Voicetta work for?
Any business that depends on inbound conversations. Today that includes property management, real estate and hospitality.
What does "done for you" mean?
We design, build, launch and tune the agent. You review results instead of managing software.
Call it yourself
Talk to the AI receptionist for two minutes. Ask it something hard.