Documentation hub
Find the right guide without reading everything.
Start with setup, then jump straight to the channel, integration, or operating detail you need. The full library is also available as one Markdown file for LLMs and internal workflows.
First steps
Start Here
The shortest path from a new workspace to a live-ready agent.
3 guides
Voicetta Documentation
Start here to learn app.voicetta.com from zero to live agent, with human-readable guides and LLM-ready Markdown.
Read guideGetting Started with Voicetta
Set up your workspace, payment method, agent, knowledge base, test call, and first phone number.
Read guideApp Map
A practical map of the main app.voicetta.com areas and what each one helps you do.
Read guideOperating language
Guest Philosophy
Understand why Voicetta says Guest, and how that shapes service.
1 guide
Agent behavior
Agent Setup
Configure how your agent answers, speaks, tests, and escalates.
6 guides
Agent Overview
Understand what a Voicetta agent is, what it can do, and how to prepare it for live Guest conversations.
Read guideInbound Calls
Configure the greeting and instructions your agent uses when a Guest calls your business.
Read guideOutbound Calls
Place outbound calls with your agent, understand prerequisites, and follow calling restrictions.
Read guidePrompt Editor
Write clear agent instructions, enable real tools, and keep the Guest experience consistent.
Read guideAgent Settings
Configure voice, AI providers, transcription, language, personality, and call behavior.
Read guideTest Your Agent
Run browser test calls before sending real Guest traffic to your agent.
Read guideSource material
Knowledge
Give the agent accurate business context before it speaks for you.
4 guides
Knowledge Base
Control what your agent knows by adding documents, FAQs, website content, and approved business information.
Read guideWebsite Scrape
Use your website to prepare knowledge for the agent, then review it before it goes live.
Read guideReview Before Use
Approve staged knowledge before the agent can use it with Guests.
Read guideKnowledge Upload Troubleshooting
Fix common issues when knowledge files, staged content, or approvals do not behave as expected.
Read guideCustomer touchpoints
Channels
Connect phone, SMS, WhatsApp, and numbers without losing context.
4 guides
Phone Numbers
Buy, assign, route, and manage the numbers Guests use to reach your agent.
Read guideSMS Channel
Use SMS for automatic replies, test messages, and short confirmations during voice calls.
Read guideWhatsApp Channel
Connect WhatsApp Business so the agent can receive and reply to WhatsApp messages on a business number.
Read guideCalling Restrictions
Understand outbound calling boundaries, country rules, consent, and safe use expectations.
Read guideHistory and memory
Conversations
Review recordings, timelines, transcripts, and what happened next.
3 guides
History and Guest Timelines
Use History to see the full Guest story across voice, SMS, WhatsApp, costs, and conversation details.
Read guideConversation Memory
Let the agent use relevant previous Guest context across voice, SMS, and WhatsApp within the same workspace.
Read guideCall Recordings
Understand where recordings fit into History and how they help review quality.
Read guideConnected tools
Integrations
Link calendars, CRMs, booking systems, and operational workflows.
9 guides
Integrations Overview
Connect calendars, CRMs, PMS tools, communication tools, databases, and spreadsheets to turn conversations into business actions.
Read guideGuesty PMS
Connect Guesty so Voicetta can support hospitality Guests with reservation and property context.
Read guideCal.com
Connect Cal.com so the agent can help Guests find or book calendar availability.
Read guidePrevio and iDobooking
Use PMS integrations for hospitality availability, reservation, and property workflows.
Read guideGoogle Calendar
Connect Google Calendar when the agent needs scheduling context or booking actions.
Read guideGoHighLevel
Use GoHighLevel integrations for contacts, calendars, and lead workflows.
Read guideCRM Integrations
Connect CRM systems so Guest conversations become structured business records.
Read guideCommunication Integrations
Connect email and communication tools for structured follow-up after Guest conversations.
Read guideSheets and Airtable
Use spreadsheet and database integrations for lightweight operational workflows.
Read guideDaily reliability
Operations
Troubleshoot, review releases, and keep production setup healthy.
2 guides
Documentation
Product
Focused guides for this area of Voicetta.
1 guide
Workspace control
Admin
Manage teams, billing, wallet, business settings, and provider keys.
6 guides
Billing, Wallet, and Pricing
Understand wallet credits, auto top-up, invoices, payment methods, estimates, and pricing boundaries.
Read guideWorkspaces and Teams
Manage workspace members, roles, invitations, and access to Voicetta operations.
Read guideBusiness Settings
Configure business information, operating context, website scrape, language, timezone, and model settings.
Read guideAPI Keys and BYOK
Bring your own AI provider keys and understand when Voicetta or the provider bills usage.
Read guideHelp and Support
Know where to find documentation, when to contact Voicetta, and what context to include.
Read guideTroubleshooting
Diagnose common setup, knowledge, phone number, channel, billing, and integration issues.
Read guideLookups
Reference
Find maps, glossary entries, support notes, and exact definitions.
3 guides
Glossary
Definitions for the product terms used across Voicetta documentation and app.voicetta.com.
Read guideAgent Tools
Real actions Voicetta agents can perform, including SMS confirmations and WhatsApp messages.
Read guideVoicetta Changelog
Shipped Voicetta product changes, release history, fixes, and important notes.
Read guideWhat changed
Release Notes
Read release summaries and the practical impact of each version.
2 guides
Release Notes: v3.2
Voicetta v3.2 release notes covering History, cross-channel memory, WhatsApp calls, SMS and WhatsApp tools, and message costs.
Read guideRelease Notes: v3.3
Voicetta v3.3 release notes covering Voicetta voice models, wallet history, Lead Scraper, GoHighLevel company export, and reliability improvements.
Read guideAI-ready docs
LLM
Use clean Markdown docs with LLMs, agents, and internal tooling.
1 guide