Start here
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Voicetta Documentation
Start here to learn app.voicetta.com from zero to live agent, with human-readable guides and LLM-ready Markdown.
Start Here
Getting Started with Voicetta
Set up your workspace, payment method, agent, knowledge base, test call, and first phone number.
Start Here
App Map
A practical map of the main app.voicetta.com areas and what each one helps you do.
Guest Philosophy
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Agent Setup
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Agent Setup
Agent Overview
Understand what a Voicetta agent is, what it can do, and how to prepare it for live Guest conversations.
Agent Setup
Inbound Calls
Configure the greeting and instructions your agent uses when a Guest calls your business.
Agent Setup
Outbound Calls
Place outbound calls with your agent, understand prerequisites, and follow calling restrictions.
Agent Setup
Prompt Editor
Write clear agent instructions, enable real tools, and keep the Guest experience consistent.
Agent Setup
Agent Settings
Configure voice, AI providers, transcription, language, personality, and call behavior.
Agent Setup
Test Your Agent
Run browser test calls before sending real Guest traffic to your agent.
Knowledge
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Knowledge
Knowledge Base
Control what your agent knows by adding documents, FAQs, website content, and approved business information.
Knowledge
Website Scrape
Use your website to prepare knowledge for the agent, then review it before it goes live.
Knowledge
Review Before Use
Approve staged knowledge before the agent can use it with Guests.
Knowledge
Knowledge Upload Troubleshooting
Fix common issues when knowledge files, staged content, or approvals do not behave as expected.
Channels
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Channels
Phone Numbers
Buy, assign, route, and manage the numbers Guests use to reach your agent.
Channels
SMS Channel
Use SMS for automatic replies, test messages, and short confirmations during voice calls.
Channels
WhatsApp Channel
Connect WhatsApp Business so the agent can receive and reply to WhatsApp messages on a business number.
Channels
Calling Restrictions
Understand outbound calling boundaries, country rules, consent, and safe use expectations.
Conversations
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Conversations
History and Guest Timelines
Use History to see the full Guest story across voice, SMS, WhatsApp, costs, and conversation details.
Conversations
Conversation Memory
Let the agent use relevant previous Guest context across voice, SMS, and WhatsApp within the same workspace.
Conversations
Call Recordings
Understand where recordings fit into History and how they help review quality.
Integrations
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Integrations
Integrations Overview
Connect calendars, CRMs, PMS tools, communication tools, databases, and spreadsheets to turn conversations into business actions.
Integrations
Guesty PMS
Connect Guesty so Voicetta can support hospitality Guests with reservation and property context.
Integrations
Cal.com
Connect Cal.com so the agent can help Guests find or book calendar availability.
Integrations
Previo and iDobooking
Use PMS integrations for hospitality availability, reservation, and property workflows.
Integrations
Google Calendar
Connect Google Calendar when the agent needs scheduling context or booking actions.
Integrations
GoHighLevel
Use GoHighLevel integrations for contacts, calendars, and lead workflows.
Integrations
CRM Integrations
Connect CRM systems so Guest conversations become structured business records.
Integrations
Communication Integrations
Connect email and communication tools for structured follow-up after Guest conversations.
Integrations
Sheets and Airtable
Use spreadsheet and database integrations for lightweight operational workflows.
Operations
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Admin
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Admin
Billing, Wallet, and Pricing
Understand wallet credits, auto top-up, invoices, payment methods, estimates, and pricing boundaries.
Admin
Workspaces and Teams
Manage workspace members, roles, invitations, and access to Voicetta operations.
Admin
Business Settings
Configure business information, operating context, website scrape, language, timezone, and model settings.
Admin
API Keys and BYOK
Bring your own AI provider keys and understand when Voicetta or the provider bills usage.
Admin
Help and Support
Know where to find documentation, when to contact Voicetta, and what context to include.
Admin
Troubleshooting
Diagnose common setup, knowledge, phone number, channel, billing, and integration issues.
Reference
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Reference
Glossary
Definitions for the product terms used across Voicetta documentation and app.voicetta.com.
Reference
Agent Tools
Real actions Voicetta agents can perform, including SMS confirmations and WhatsApp messages.
Reference
Voicetta Changelog
Shipped Voicetta product changes, release history, fixes, and important notes.
Release Notes
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LLM
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