Questions?
- “What time is check-in?”
- “Do you have parking?”
- “Is the apartment available this weekend?”
- “What is your cancellation policy?”
Voicetta answers using your property information and Guesty data.
Official Guesty integration
The 5 Star Revenue AI Employee
Every Guest interaction.One Brain.
Bad conversations cost money.We fix that.
Your best employee never sleeps.
Voicetta handles your Guest communication across phone, SMS and WhatsApp — 24/7.
It answers questions, checks reservations, shares property details, handles booking requests, and can confirm new reservations right from the conversation.
Connected to Guesty. Ready to work.
Answers every call, SMS and WhatsApp.
Guests get an immediate, professional answer — day or night, including weekends and holidays.
Knows your properties.
Voicetta uses your Guesty property and reservation data to give Guests relevant, accurate answers.
Helps generate revenue.
Turn Guest conversations into bookings. Voicetta can check availability, handle booking requests, and create confirmed Guesty reservations when you enable it.
Works across channels.
Phone, SMS and WhatsApp — one communication brain, one consistent Guest experience.
Guesty partner support
Questions during setup? Reach our Guesty team.
From Guest question to confirmed booking.
Voicetta doesn't just answer the phone.
It handles the conversation.
Reservation?
- “Can I book it from Friday to Sunday?”
Voicetta can check availability and pricing, guide the Guest through the booking, and — when enabled — create the confirmed reservation directly in Guesty.
Need to follow up?
Voicetta can send Guest messages through the Guesty unified inbox, so communication stays in your existing workflow.
Five-star service. Every time.
Your Guests should not get a different experience because your team is busy.
Voicetta gives every Guest the same professional standard:
Fast.
No waiting for someone to call back.
Helpful.
Answers based on your actual properties and reservation data.
Professional.
A consistent hospitality experience across every interaction.
Always available.
24/7, without adding another shift to the team.
Every channel. One brain.
Today, Guest communication is scattered.
Calls in one place. SMS somewhere else. WhatsApp in another tab. Guesty in another system.
Context gets lost.
Voicetta connects the conversation across channels so your team can see what happened — and the Guest gets a consistent experience.
Phone → SMS → WhatsApp → Guesty
One Guest.
One conversation.
One brain.
Your Guesty data. Working for you.
Connect Guesty and give Voicetta the context it needs to handle real Guest conversations.
Listings and property details
Voicetta can access your Guesty properties and property information to answer questions about your accommodation.
Reservations
Look up confirmed reservations and use stay information to give relevant answers.
Availability
Check whether a property is available for specific dates and return pricing.
Guest communication
Send messages to Guests through the Guesty unified inbox when the messaging action is enabled.
Internal notes
Post internal notes to the Guesty inbox, including conversation summaries.
Real-time updates
Guesty reservations and listings can stay in sync through webhooks.
You connect Guesty. We make it work.
No AI expertise required.
No complicated implementation.
Voicetta is done-for-you. A specialist helps configure your AI employee, communication channels, tools, and launch setup around your business.
We help you get from:
I connected Guesty.
My AI employee is ready to handle Guests.
Setup
How to connect Guesty
- 1
Connect your Guesty account
Open Voicetta and connect your Guesty account through the Guesty integration. Once connected, Voicetta syncs your Guesty properties and reservation data.
- 2
Buy a phone number with SMS
Buy a Voicetta number that can send SMS. You forward your existing number to this agent number so your AI employee can answer. You decide when — and whether — to forward calls to your new AI employee. Most carriers give you four options:
- — Always
- — When you don't answer
- — When the line is busy
- — When you're out of coverage
- 3
Enable booking and messaging actions
Go to Voicetta → Assistant → Actions → Guesty Configuration. Scroll down to Voice tools. Turn on the actions you want Voicetta to take:
- — Create reservation — create a confirmed Guesty reservation from an approved quote.
- — Send guest messages — send messages to Guests through the Guesty unified inbox.
Both actions are Off by default. Enable them if you want Voicetta to confirm bookings or send messages to Guests through Guesty. The other Guesty tools — including Reservation lookup, Property lookup, Property details, Check availability, and Post inbox notes — are on by default.
- 4
Approve your properties
Go to Guesty Configuration and send your properties to your agent. Review the properties and approve the ones you want your AI employee to use.
- 5
Go live
That's it. Your AI employee can now use your Guesty data to handle Guest conversations across phone, SMS and WhatsApp.
That's it.
Don't just automate communication. Improve it.
Most automation focuses on doing things faster.
Voicetta focuses on doing them properly.
Every Guest interaction is a chance to:
- Answer a question.
- Build trust.
- Prevent a lost booking.
- Create revenue.
- Deliver a better experience.
That's why we call it a 5-Star Revenue AI Employee.
What your AI employee can handle
Before the stay
Answer questions about:
- — Property amenities
- — Location
- — Check-in and check-out
- — Parking
- — House rules
- — Availability
- — Pricing
- — Booking options
During the stay
Help Guests with property information and common requests, while keeping communication professional and consistent.
After the stay
Continue the conversation on the channels your Guests already use.
And because every interaction is connected, your team doesn't have to start from zero every time.
Built for hospitality.
Voicetta wasn't built just to make AI sound human.
It was built around a simple idea:
Guests remember how communication made them feel.
- Fast answers matter.
- Clear answers matter.
- Being understood matters.
- Knowing that someone is there when you need them matters.
Voicetta brings that standard to every Guest interaction — at any hour, across every channel.
More bookings. Less chaos.
You shouldn't have to choose between great Guest service and running your business.
Voicetta handles the conversations that would otherwise interrupt your team.
Your team gets more time. Your Guests get faster answers. Your business gets a communication standard you can rely on.
- Less firefighting.
- More visibility.
- More consistency.
- More revenue opportunities.
Start with Guesty. Grow from there.
Guesty remains your PMS. Voicetta becomes the communication layer around it.
Your properties stay in Guesty. Your reservations stay in Guesty. Your team keeps using the tools they already know.
Voicetta handles the conversations around them.
Done-for-you. Not another tool to manage.
Start free does not mean you're on your own.
A Voicetta specialist can help you configure the right setup, connect your tools, shape your agent, and get it ready for real Guest conversations.
You run the property.
We handle the communication system.
Ready to give your Guests a 5-star employee?
Connect Guesty and let Voicetta handle your Guest communication 24/7.
Bad conversations cost money. We fix that.