Agent Settings
Agent settings control how the agent sounds, listens, thinks, and behaves during calls.
Use this page after the greeting and core prompt are in place.
Why it matters for your business
- Save money: choose model and voice settings that fit your quality and cost needs.
- Work faster: tune the voice pipeline without rebuilding the agent.
- Standardize service: keep tone, language, and behavior consistent across calls.
- Delight every Guest: a clear voice and reliable conversation flow feel more human and respectful.
What you can configure
Depending on your workspace setup, settings may include:
- voice and text-to-speech provider,
- speech-to-text provider,
- LLM provider and model,
- language,
- personality and speaking style,
- call behavior,
- real-time or chained voice pipeline,
- provider API keys.
Step-by-step in the app
- Open Agent → Agent settings.
- Review the selected voice.
- Review AI and transcription providers.
- Check billing notes for platform-billed usage or BYOK usage.
- Save changes.
- Run a test call.
Billing note
If you bring your own provider keys, that provider may bill you directly for model usage. Voicetta may still charge wallet-based platform, phone, or carrier fees depending on the call path.
Best practices
- Test after every voice or model change.
- Use the simplest model that answers accurately.
- Match voice style to your brand.
- Keep business rules in prompts, not only in model selection.