App Map
app.voicetta.com is organized around one operational question: what does your team need to do next to serve every Guest well?
Why it matters for your business
- Save money: know where to check spend, wallet balance, and usage before costs surprise you.
- Work faster: jump directly to the right setup area.
- Standardize service: use the same configuration surfaces across every agent.
- Delight every Guest: teams find context quickly instead of searching through tools.
Main navigation
Home
Use Home to see setup progress, performance, call activity, money saved, and high-level impact.
Agent
Use Agent to configure the voice agent:
- Inbound calls: greeting and instructions for incoming calls.
- Outbound calls: prompt and greeting for calls the agent places.
- Connections: integrations, SMS, WhatsApp, and business actions.
- Knowledge base: knowledge folders linked to the agent.
- Agent settings: voice, transcription, LLM, personality, and behavior.
Phone numbers
Use Phone numbers to buy, assign, route, and manage numbers for live calls.
Knowledge base
Use Knowledge base to create categories, upload documents, review staged content, and control what the agent can use.
History
Use History to review Guest timelines across voice, SMS, and WhatsApp.
Team
Use Team to invite members and control access.
Settings
Use Settings for business information, AI provider keys, website scrape, language, timezone, and operating context.
Billing
Use Billing to manage wallet balance, auto top-up, invoices, cards, subscriptions, and add-ons.
Help
Use Help for support contact details and links to documentation.
Recommended setup order
- Inbound calls
- Connections
- Knowledge base
- Agent settings
- Phone numbers
- WhatsApp or SMS
That order mirrors how the app guides new workspaces from setup to live calls.