Voicetta
    Voicetta.

    Voicetta Docs

    App Map

    A practical map of the main app.voicetta.com areas and what each one helps you do.

    App Map

    app.voicetta.com is organized around one operational question: what does your team need to do next to serve every Guest well?

    Why it matters for your business

    • Save money: know where to check spend, wallet balance, and usage before costs surprise you.
    • Work faster: jump directly to the right setup area.
    • Standardize service: use the same configuration surfaces across every agent.
    • Delight every Guest: teams find context quickly instead of searching through tools.

    Main navigation

    Home

    Use Home to see setup progress, performance, call activity, money saved, and high-level impact.

    Agent

    Use Agent to configure the voice agent:

    • Inbound calls: greeting and instructions for incoming calls.
    • Outbound calls: prompt and greeting for calls the agent places.
    • Connections: integrations, SMS, WhatsApp, and business actions.
    • Knowledge base: knowledge folders linked to the agent.
    • Agent settings: voice, transcription, LLM, personality, and behavior.
    • Memory: one place to remember Guests across phone, WhatsApp, and SMS.
    • Test your agent: try a test call from the top nav before going live.

    Phone numbers

    Use Phone numbers to buy or import numbers, assign agents, and manage inbound/outbound routing. See Phone Numbers and Import Existing Number.

    Knowledge base

    Use Knowledge base to create categories, upload documents, review staged content, and control what the agent can use.

    History

    Use History to review Guest timelines across voice, SMS, and WhatsApp.

    AI Evaluations

    Use AI Evaluations to define the behaviors your agent must show on every call — for example "each time the caller wanted to book a stay, the agent booked it." Every new call is graded automatically as pass, fail, or not applicable, with aggregate pass rates here and per-call results in History. Open the gear icon for Evaluation settings (grading delay, recovery limits, and disconnect follow-up).

    Optimize

    Use Optimize to review evidence-backed suggestions from recent conversations — prompt improvements, knowledge gaps, and trends. Nothing changes without your confirmation. The menu appears only when Voicetta has enabled Optimize for your workspace.

    Lead Scraper

    Use Lead Scraper to build contact lists of companies from Google Maps — with phone numbers and emails — then export to CSV/Excel or send them to GoHighLevel.

    Team

    Use Team to invite members and control access.

    Settings

    Use Settings for business information, AI provider keys, website scrape, language, timezone, and operating context.

    Billing

    Use Billing / Balance & payments to manage wallet balance, auto top-up, wallet history, invoices, cards, subscriptions, and add-ons.

    Help

    Use Help for support contact details and links to documentation.

    Recommended setup order

    1. Inbound calls
    2. Connections
    3. Knowledge base
    4. Agent settings
    5. Phone numbers
    6. WhatsApp or SMS

    That order mirrors how the app guides new workspaces from setup to live calls.

    After the agent can talk, open Memory to control Guest context across phone, WhatsApp, and SMS.

    Related pages