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    Getting Started with Voicetta

    Set up your workspace, payment method, agent, knowledge base, test call, and first phone number.

    Getting Started with Voicetta

    This guide walks you from a new account to a live-ready AI voice agent.

    The fastest path is: workspace, payment method, agent instructions, knowledge, test call, phone number, then live routing.

    Why it matters for your business

    • Save money: start with a tested agent before sending real traffic to it.
    • Work faster: setup follows the same order as the app checklist.
    • Standardize service: the agent learns your greeting, rules, and business context before going live.
    • Delight every Guest: Guests get clear answers instead of voicemail, busy signals, or inconsistent handoffs.

    Before you start

    Prepare:

    • your business name, website, country, language, timezone, and opening hours,
    • a payment card for wallet top-ups and paid add-ons,
    • any API keys you want to bring yourself,
    • documents, FAQs, links, or property/listing data for the knowledge base,
    • the phone number you want Guests to call or forward from.

    Step-by-step in the app

    1. Sign in to app.voicetta.com.
    2. Confirm or create your workspace.
    3. Open Settings and complete business information.
    4. Open Billing and add a payment method.
    5. Open Agent and review the inbound greeting.
    6. Open Knowledge base and add the information the agent should know.
    7. Open Agent settings and choose the voice, AI providers, and call behavior.
    8. Use Test your agent before buying or routing a number.
    9. Open Phone numbers and buy or assign a number.
    10. Call the number and review the first conversation in History.

    What to configure first

    Configure the agent in this order:

    1. Inbound calls: what the agent says and how it should handle Guests.
    2. Connections: business systems and communication channels.
    3. Knowledge base: files, FAQs, website scrape, listings, and approved facts.
    4. Agent settings: voice, models, transcription, language, and call behavior.
    5. Phone numbers: live routing and inbound/outbound toggles.
    6. WhatsApp/SMS: optional text channels for follow-up and automatic replies.

    Best practices

    • Keep the first prompt simple. Add edge cases after testing real calls.
    • Upload only information you would trust a team member to use with a Guest.
    • Test before each major change.
    • Use History to review whether the agent understood the Guest correctly.
    • Add billing and wallet controls before live traffic.

    Common mistakes

    • Buying a number before the greeting and knowledge base are ready.
    • Uploading documents but not approving staged knowledge.
    • Forgetting that some provider costs are charged outside Voicetta when you bring your own keys.
    • Treating the test call as optional.

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