Google Calendar
Google Calendar helps Voicetta support scheduling workflows.
Use it when the agent needs to check availability, coordinate bookings, or guide Guests toward an appointment flow.
Why it matters for your business
- Save money: reduce manual scheduling work.
- Work faster: keep the Guest moving during the same conversation.
- Standardize service: use approved scheduling rules.
- Delight every Guest: Guests get clear next steps instead of waiting for a callback.
Step-by-step in the app
- Open Agent → Connections.
- Find Google Calendar under Calendar.
- Connect the account.
- Confirm the calendar or event workflow.
- Add prompt instructions for when the agent should schedule or escalate.
- Test with a realistic scheduling request.