Guesty PMS
Guesty connects Voicetta to property and reservation context for hospitality teams.
Use it when your agent needs to support Guests with booking, stay, property, or reservation questions.
Why it matters for your business
- Save money: reduce manual reservation lookup during calls.
- Work faster: let the agent use property and booking context during the conversation.
- Standardize service: apply one hospitality service standard across listings.
- Delight every Guest: Guests get faster answers about their stay.
Before you start
Prepare:
- Guesty access with permission to connect integrations,
- the Guesty integration token or approved connection flow,
- the Voicetta workspace and agent you want to connect,
- property/listing information you want reviewed for knowledge use.
Step-by-step in the app
- Open Agent → Connections.
- Find Guesty under PMS.
- Start the connect flow.
- Paste or approve the required Guesty connection token when prompted.
- Save the connection.
- Review imported or staged property knowledge.
- Test the agent with realistic Guest reservation questions.
Best practices
- Approve listing knowledge before relying on it in calls.
- Include escalation rules for refunds, exceptions, or sensitive reservation changes.
- Test existing-reservation and new-booking questions separately.