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    Business Settings

    Configure business information, operating context, website scrape, language, timezone, and model settings.

    Business Settings

    Business settings tell Voicetta who your business is and how the agent should understand operating context.

    Why it matters for your business

    • Save money: reduce wrong answers caused by missing business context.
    • Work faster: keep core company data in one place.
    • Standardize service: align language, timezone, hours, and website knowledge.
    • Delight every Guest: the agent answers with the correct local context.

    What to configure

    Settings can include:

    • business name,
    • industry,
    • country,
    • language,
    • timezone,
    • business hours,
    • website,
    • website scrape,
    • prompt variables such as sms_notification_number (owner SMS destination for personal-inbound agents),
    • AI and API keys.

    Step-by-step in the app

    1. Open Settings.
    2. Review Business info.
    3. Add or correct hours, language, country, and timezone.
    4. Add your website if you want scrape or onboarding context.
    5. Review staged website content before use.
    6. Set sms_notification_number if personal-inbound agents should SMS the owner. See AI Evaluations → Owner notification.
    7. Open AI & API keys if you want BYOK.

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