Previo and iDobooking
Previo and iDobooking integrations support hospitality workflows where the agent needs property, availability, or reservation context.
Use these pages as product guidance; exact availability may depend on your workspace and integration status.
Why it matters for your business
- Save money: reduce manual PMS checks during calls.
- Work faster: help Guests with property and reservation context in real time.
- Standardize service: use the same rules across properties and channels.
- Delight every Guest: Guests get clearer answers without being transferred repeatedly.
Step-by-step in the app
- Open Agent → Connections.
- Find Previo or iDobooking under PMS.
- Connect the account if the integration is available for your workspace.
- Confirm what tools are enabled.
- Add prompt instructions for when to use PMS data.
- Test with common reservation and availability questions.
Best practices
- Keep approval rules strict for bookings, cancellations, and price changes.
- Escalate refunds, exceptions, and special approvals.
- Keep PMS data and knowledge base content aligned.