Help and Support
Use Help in the app when you need support contact details or documentation links.
Start with docs when the question is about setup, configuration, or common troubleshooting. Contact Voicetta when the issue blocks live service, billing, or account access.
Why it matters for your business
- Save money: resolve common questions without waiting for support.
- Work faster: send support the right context the first time.
- Standardize service: keep your team using the same documented process.
- Delight every Guest: fix issues before they affect live conversations.
What to include when asking for help
Include:
- workspace name,
- agent name,
- affected phone number or channel,
- approximate time of the issue,
- History conversation if available,
- what you expected to happen,
- what happened instead.
Do not send secrets, API keys, passwords, or payment card details in support messages.