Outbound Calls

Outbound calls are calls your agent places to a Guest or contact.

Use them for follow-ups, reminders, confirmations, qualification, and controlled outreach.

Why it matters for your business

• Save money: reduce repetitive manual callbacks.
• Work faster: the agent can place structured calls using a consistent prompt.
• Standardize service: every outbound call follows the same message and rules.
• Delight every Guest: Guests receive timely follow-up instead of being forgotten.

Before you start

You need:

• a configured agent,
• a phone number with outbound calling enabled,
• a valid destination number in international E.164 format,
• a clear outbound prompt,
• permission and compliance fit for the outreach you are placing.

Step-by-step in the app

1. Open Agent → Outbound calls.
2. Review the outbound greeting and instructions.
3. Enter the Guest phone number.
4. Confirm the call purpose.
5. Start the call.
6. Review the result in History.

Important calling restrictions

Outbound availability can depend on country, number type, carrier rules, and workspace setup.

Do not use outbound calling for spam, unsolicited outreach, emergency communications, or regulated messages without the required consent and compliance review.

Best practices

• Keep the outbound goal narrow.
• Tell the agent what success looks like.
• Include a human escalation path.
• Test with your own number first.

Related pages

• Calling Restrictions
• Phone Numbers
• History and Guest Timelines