Billing, Wallet, and Pricing
Billing is where workspace owners manage wallet balance, payment methods, invoices, subscriptions, and add-ons.
Pricing is where the app shows the current platform rates available to your workspace.
Why it matters for your business
- Save money: understand what is estimated, what is wallet usage, and what appears on invoices.
- Work faster: avoid service interruption by keeping wallet and payment methods ready.
- Standardize service: give owners one place to manage spend.
- Delight every Guest: live calls keep running because billing is not blocking service.
Cost types
Estimated costs
History may show estimated costs for text messages or conversations. These are useful for operational visibility.
Wallet charges
The wallet is prepaid balance used for certain Voicetta usage charges. Depending on configuration, this can include voice usage, phone carrier fees, platform-billed AI usage, or related usage.
Invoices and Stripe
Cards, subscriptions, add-ons, customer portal actions, and invoices are managed through billing and Stripe flows.
BYOK provider charges
If you bring your own provider keys, that provider may bill you directly. Voicetta may still charge wallet-based platform, phone, or carrier fees.
Step-by-step in the app
- Open Billing.
- Add or manage a payment method.
- Check wallet balance.
- Configure manual top-up or auto top-up.
- Review invoices.
- Open Pricing to view current rates and add-ons.
Known cost references
Release notes describe:
- SMS sent by the agent:
$0.05 - WhatsApp message sent by the agent:
$0.0001
The app may also show phone number monthly fees, voice usage rates, AI usage rates, and concurrent-call add-ons. Always rely on the current in-app Billing/Pricing screens for workspace-specific charges.