Phone Numbers
Phone numbers connect your agent to real voice calls.
Use Phone numbers to buy a Voicetta number, assign it to an agent, enable inbound or outbound routing, and prepare for live traffic.
Why it matters for your business
- Save money: route calls to an agent instead of missing them or staffing every hour manually.
- Work faster: buy and activate numbers from the app.
- Standardize service: each number can be linked to the correct agent and workflow.
- Delight every Guest: Guests call a real number and receive a consistent answer.
Before you start
You need:
- an agent,
- a payment method,
- the country and number type you want,
- any required regulatory information for that country,
- a decision about inbound and outbound calling.
Step-by-step in the app
- Open Phone numbers.
- Choose whether to buy a new number or manage an existing one.
- Select the country and number type.
- Complete regulatory requirements if shown.
- Confirm the monthly and upfront costs before purchase.
- Assign the number to the correct agent.
- Enable inbound routing.
- Enable outbound routing only when you need outbound calls.
- Test the number.
Cost boundaries
Phone numbers can include:
- a monthly platform phone number fee,
- carrier or base number costs,
- possible upfront costs,
- voice usage costs during calls.
Review Billing and Pricing for the current values shown in your workspace.
Common mistakes
- Buying a number before the agent is tested.
- Forgetting regulatory requirements for some countries.
- Enabling outbound calls without checking restrictions.
- Assigning the number to the wrong agent.