Communication Integrations
Communication integrations help Voicetta support follow-up outside the live call.
Catalog items can include Gmail and Microsoft Email depending on your workspace.
Why it matters for your business
- Save money: reduce manual follow-up messages.
- Work faster: keep communication close to the conversation that created it.
- Standardize service: use approved messaging patterns.
- Delight every Guest: confirmations and next steps arrive quickly.
Step-by-step in the app
- Open Agent → Connections.
- Choose a communication integration.
- Connect the account.
- Confirm what the agent is allowed to send or prepare.
- Add prompt instructions for when to use the integration.
- Test with a safe internal scenario first.
Safety rules
Do not ask the agent to send sensitive personal data, payment details, passwords, or secrets.