Release Notes: v3.4
Why it matters for your business
- Standardize service: define the behaviors your agent must show on every call and check them automatically.
- Work faster: no more listening to random call samples — every call is graded the moment it ends.
- Save money: spot failing behaviors early, before they cost bookings or repeat Guests.
- Delight every Guest: measurable call quality means problems are fixed based on data, not guesswork.
Short Version
Version v3.4 adds AI Evaluations — automatic grading of every call against your own quality criteria — with results in call details and aggregate pass rates on a new AI Evaluations page.
What Was Added
AI Evaluations
You can now define evaluation criteria for your agent — a short title plus a description of the expected behavior. For example:
- Stay booked: each time the caller wanted to book a stay, the agent booked it.
- Callback offered: when the agent could not help, it offered a callback.
After every call, Voicetta grades the transcript against all enabled evaluations. Each evaluation returns one of three results:
- Pass — the expected behavior was shown.
- Fail — the situation occurred but the agent did not behave as expected.
- Not applicable — the situation never came up in the call.
Every result includes a short rationale explaining the verdict.
AI Evaluations Page
The main menu has a new AI Evaluations entry. The page lets you:
- create, edit, and delete evaluations,
- enable or disable individual evaluations without deleting them,
- see aggregate pass rates and pass/fail/not-applicable counts per evaluation across your calls.
Evaluation Results In History
Call details in History now include an evaluations section showing how the call scored against each criterion, with the rationale for each verdict.
What Was Changed
App Version
The app version badge now shows v3.4.
Centrally Managed Analysis Models
The AI models used for post-call analysis (summaries, intent, sentiment) and AI evaluations are now managed centrally by Voicetta, so model upgrades reach all workspaces immediately — no app update or action on your side required.
Important Notes
Grading Runs On New Calls
Evaluations grade calls that end after the evaluation was created and enabled. Existing call history is not graded retroactively.
Transcript-Based
Grading uses the call transcript. Calls without a usable transcript are marked not applicable rather than guessed.