Voicetta Documentation
Voicetta is an AI receptionist and voice-agent platform for businesses that need to answer calls, qualify conversations, send follow-up messages, and keep every Guest interaction organized.
This documentation teaches the full app.voicetta.com workflow from first login to live calls. It is written for humans and LLMs, so every important guide has a readable HTML page, a Markdown version, sitemap coverage, and a place in the full /docs.md bundle.
Why it matters for your business
- Save money: teams can self-serve setup and reduce repeated support questions.
- Work faster: operators can find the right guide instead of searching the app.
- Standardize service: every setup area follows the same Guest-first operating language.
- Delight every Guest: better configured agents create more consistent experiences.
Start here if you are new
- Our Guest Philosophy explains why Voicetta uses Guest for every person your business serves.
- Getting Started walks from workspace setup to your first live-ready agent.
- App Map shows where each product area lives in the dashboard.
- Glossary defines the core product terms.
Configure your agent
Follow these guides when you want the agent to answer or place calls:
- Agent Overview
- Inbound Calls
- Outbound Calls
- Prompt Editor
- Agent Settings
- Test Your Agent
- Phone Numbers
Teach the agent
The agent is only useful when it knows the right business context:
Channels and conversations
Use these pages when you want one Guest story across voice, SMS, WhatsApp, and History:
- SMS Channel
- WhatsApp Channel
- Calling Restrictions
- History and Guest Timelines
- Conversation Memory
- Call Recordings
Connect business systems
Integrations let the agent take real business actions during or after a conversation:
- Integrations Overview
- Guesty PMS
- Cal.com
- Previo and iDobooking
- Google Calendar
- GoHighLevel
- CRM Integrations
- Communication Integrations
- Sheets and Airtable
Operate and improve
After go-live, use Voicetta to manage quality, spend, and team access:
- Home Dashboard
- Billing, Wallet, and Pricing
- Workspaces and Teams
- Business Settings
- API Keys and BYOK
- Help and Support
- Troubleshooting
Reference
LLM Access
LLMs can read individual pages as Markdown by adding .md to the docs URL:
/docs/overview.md/docs/getting-started.md/docs/our-guest-philosophy.md/docs/app-map.md/docs/agent-overview.md/docs/knowledge-base.md/docs/history-and-timelines.md/docs/agent-tools.md
The full documentation bundle is:
/docs.md
The discovery file is:
/llms.txt