Calling Restrictions

Calling availability can depend on country, number type, carrier rules, workspace setup, and compliance requirements.

Use this page before relying on outbound calls at scale.

Why it matters for your business

• Save money: avoid failed calls and unsupported routes.
• Work faster: know what must be checked before a campaign or follow-up flow.
• Standardize service: keep calling behavior inside approved boundaries.
• Delight every Guest: avoid unwanted or confusing calls.

Safe use expectations

Use outbound calls only when the Guest relationship and consent make sense for your use case.

Do not use Voicetta for spam, emergency communication, deceptive outreach, or regulated messaging without the required review.

What to check

Before outbound calling, confirm:

• the agent has a valid outbound prompt,
• the phone number is enabled for outbound use,
• the destination number is valid,
• the country is supported for your workspace,
• the call purpose is allowed,
• your team has permission to contact the Guest.

If a call fails

Check:

1. phone number format,
2. outbound toggle,
3. country support,
4. wallet/payment readiness,
5. carrier or routing status,
6. whether the destination blocks unknown or automated calls.

Related pages

• Outbound Calls
• Phone Numbers
• Troubleshooting