Knowledge Base
The knowledge base is what your agent can look up during conversations.
Use it for business facts, policies, property details, FAQs, menus, service descriptions, and other information a Guest may ask about.
Why it matters for your business
- Save money: reduce repeated questions handled manually by your team.
- Work faster: update knowledge without rewriting the full agent prompt.
- Standardize service: give the agent one approved source of truth.
- Delight every Guest: answers become faster, clearer, and more consistent.
What belongs in the knowledge base
Good knowledge includes:
- FAQs,
- opening hours,
- locations and directions,
- product or service descriptions,
- reservation or booking rules,
- refund or cancellation policies,
- property/listing details,
- handoff instructions.
Step-by-step in the app
- Open Knowledge base.
- Create or choose a category.
- Upload documents or add staged content from onboarding, website scrape, or integrations.
- Review the content.
- Approve what the agent can use.
- Test the agent with realistic Guest questions.
Best practices
- Keep facts short and specific.
- Remove outdated content.
- Use review before use for scraped or imported information.
- Test the agent after approving important knowledge.