Voicetta
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    Voicetta Changelog

    Shipped Voicetta product changes, release history, fixes, and important notes.

    Voicetta Changelog

    This changelog records shipped Voicetta product changes.

    Backlog items are tracked internally until they are ready to ship.

    v3.2

    Added

    • Added the new History experience that groups SMS, WhatsApp, and voice conversations by customer.
    • Added customer timelines with cross-channel events and links to conversation details.
    • Added estimated outbound message costs for SMS and WhatsApp in History.
    • Added configurable cross-channel memory for SMS, WhatsApp, and voice.
    • Added long-term memory summaries with a user-selectable summary LLM.
    • Added inbound WhatsApp call support so customers can call the agent through WhatsApp.
    • Added user-facing communication tools in the prompt editor for SMS confirmations and WhatsApp messages.

    Changed

    • Renamed the customer-facing Call History label to History while keeping the existing route.
    • Linked WhatsApp text conversations to customers by phone number.
    • Added LLM provider, model, temperature, max token, dedicated prompt, and memory controls for SMS and WhatsApp channels.
    • Made agent tools more explicit in the prompt editor so users can see real actions the agent can perform.

    Notes

    • Outbound WhatsApp calling is not exposed as an active agent tool in v3.2.
    • History and memory remain scoped to the current workspace.

    v3.2.1

    Fixed

    • Fixed unresolved prompt variables in SMS and WhatsApp messages. Variables such as {{hotel_name}} and {{agent_name}} are resolved before inbound text replies and voice-tool messages are sent.