Voicetta
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    Voicetta Docs

    Voicetta Changelog

    Shipped Voicetta product changes, release history, fixes, and important notes.

    Voicetta Changelog

    This changelog records shipped Voicetta product changes.

    Backlog items are tracked internally until they are ready to ship.

    v3.2

    Added

    • Added the new History experience that groups SMS, WhatsApp, and voice conversations by customer.
    • Added customer timelines with cross-channel events and links to conversation details.
    • Added estimated outbound message costs for SMS and WhatsApp in History.
    • Added configurable cross-channel memory for SMS, WhatsApp, and voice.
    • Added long-term memory summaries with a user-selectable summary LLM.
    • Added inbound WhatsApp call support so customers can call the agent through WhatsApp.
    • Added user-facing communication tools in the prompt editor for SMS confirmations and WhatsApp messages.

    Changed

    • Renamed the customer-facing Call History label to History while keeping the existing route.
    • Linked WhatsApp text conversations to customers by phone number.
    • Added LLM provider, model, temperature, max token, dedicated prompt, and memory controls for SMS and WhatsApp channels.
    • Made agent tools more explicit in the prompt editor so users can see real actions the agent can perform.

    Notes

    • Outbound WhatsApp calling is not exposed as an active agent tool in v3.2.
    • History and memory remain scoped to the current workspace.

    v3.2.1

    Fixed

    • Fixed unresolved prompt variables in SMS and WhatsApp messages. Variables such as {{hotel_name}} and {{agent_name}} are resolved before inbound text replies and voice-tool messages are sent.

    v3.3

    Added

    • Added Release Notes: v3.3.
    • Added an always-current model catalog: model and voice pickers now sync automatically with our AI partners, so new models appear without app updates.
    • Added live voice syncing for ElevenLabs and Cartesia, and live discovery of OpenAI Realtime built-in voices with short descriptions.
    • Added Voicetta-managed voice, STT, and TTS options that can run through the Voicetta subscription with no provider account required.
    • Added billing badges in provider pickers: Your key (your provider bills you) and Voicetta (billed to your wallet).
    • Added Wallet history to Billing / Balance & payments so workspace owners can review top-ups, usage debits, bonuses, refunds, and adjustments.
    • Added Lead Scraper exports for GHL Companies CSV and Excel workbook files.
    • Added GoHighLevel Company export with tagged Contact creation and Contact-to-Company linking.

    Changed

    • Providers without your own API key are no longer disabled — they stay selectable and run through Voicetta where covered.
    • Saving agent settings no longer requires adding provider keys for Voicetta-covered providers.
    • Pricing and billing copy now refers to the built-in voice path as Voicetta voice / Voicetta voice line.
    • Lead Scraper jobs can resume after backend restarts or deploys instead of staying stuck in active progress.

    Notes

    • SMS and WhatsApp text replies still require your own LLM key.
    • Current in-app pricing remains sourced from the backend Pricing endpoint. At release time, standard Voicetta AI is $0.14/min, realtime Voicetta AI is $0.39/min, Speechify hosted agents are $0.12/min, and the Voicetta voice line is $0.012/min where applicable.