Test Your Agent
Testing lets you hear the agent before Guests do.
Use test calls after changing prompts, knowledge, voice settings, tools, or integrations.
Why it matters for your business
- Save money: catch issues before they reach live calls.
- Work faster: validate changes immediately in the browser.
- Standardize service: confirm the agent follows your approved flow.
- Delight every Guest: avoid awkward greetings, missing facts, or wrong escalation behavior.
Before you start
Allow microphone access in your browser.
Prepare a realistic Guest scenario, such as:
- asking a common question,
- booking or rescheduling,
- asking for directions,
- requesting a confirmation,
- asking something the agent should escalate.
Step-by-step in the app
- Open an Agent page.
- Click Test your agent.
- Allow microphone access.
- Speak like a real Guest.
- End the call.
- Review the conversation in History if it is saved for your workspace.
- Adjust the prompt, knowledge, or settings and test again.
Best practices
- Test happy paths and edge cases.
- Ask questions from the Guest's point of view.
- Test after uploading or approving knowledge.
- Test SMS or WhatsApp tools only after the channel is configured.